Development Coordinator

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy.

We currently have an opening for a Development Coordinator. The Development Coordinator is responsible for conducting a broad range of development and donor stewardship activities that support fundraising goals. This includes providing customer service to NAMI’s donors and serving as the first point of contact for all incoming calls and emails to the development department. Other responsibilities include data entry, preparing acknowledgement letters, project management, researching donors and prospects, and providing administrative support to members of the team.

This full-time position is based out of our Arlington VA office at least 2 days per week. May work hybrid the additional days.

Salary Range: $23/hr. - $26/hr. ($44,850 - $50,700)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the Donor Services email account and provides day-to-day customer service to donors/prospects that call or write the development team with general inquiries.
• Performs timely and accurate entry and updates of constituent and gift data in the database
• Manages the production of acknowledgement and honor/memorial letters independently and with a third-party mail house
• Assists in stewardship of planned giving donors including managing the Legacy email account, drafting communications and recording planned giving data in Salesforce
• Responds quickly to donor inquiries with professionalism
• Guides donors over the phone and via email toward giving opportunities
• Assist with calendar and project management by tracking, communicating and meeting deadlines and milestones
• Conducts donor research and prepares briefings to facilitate donor engagement and cultivation efforts
• Assists with scheduling, travel arrangements and donor follow up
• Provides project support with meeting preparation, stewardship initiatives and mailings
• Supports the Individual Giving Team’s administrative needs.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree
• 1-2 years related experience; previous customer service experience required
• Passion for and interest in NAMI’s mission
• Highly skilled with providing excellent customer service
• Experience and comfort using databases. Salesforce experience strongly preferred.
• Ability to work under pressure and manage time effectively while balancing multiple priorities at once
• Must be detail oriented, have strong inter-personal skills, able to handle multiple tasks, with the ability to work both independently and collaboratively.
• Strong skills with MS Office (Word, Excel and Outlook)
• Must pass background check

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.