Medical Assistant

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

BHCHP is seeking a Medical Assistant to perform medical office support and clinical support in both the administrative and clinical areas. These duties are essential to the overall functioning of the clinic. Under the direction and supervision of both the registered nurses and medical providers, and in accordance with the policies of Boston Health Care for the Homeless Program, procedures, protocols and standards of practice, this person participates in the delivery of patient care in collaboration with the multidisciplinary clinic team. The person will work with other medical assistants, registered nurses, and providers throughout the shift. The person will determine appropriate assignments, priorities, and gather patient clinical information during triage. The Medical Assistant will also be responsible for communicating the status of delegated task completion and outcome of patient data findings.

Family Team services are provided by a multidisciplinary staff in a variety of sites. The team is part of an integrated health care program for homeless people. Their services include episodic adult and child health care, pediatric primary care, mental health, and substance use disorder treatment, family planning, nutrition, referral to primary and specialty care, social service advocacy and ongoing case management services.

Hours: Full-time; 40 hours per week, potential for some early evenings

Clinical Responsibilities:

• Collaborates with the multidisciplinary team to determine appropriate work assignment and priorities. Communicates status of delegated task completion as well as outcome of patient data findings to the appropriate staff member
• Maintains timely ongoing verbal and/or EMR communication
• Treats patients in a manner that maintains and supports patient confidentiality as well as patients’ rights and dignity
• Accurately collects requested patient data (vital signs, weights, point of care testing, reason for visit, patient screeners, etc.)
• Performs point of care testing, including tests for guaiac, urine dip, glucose finger stick, rapid A1C, O2 saturation, etc.
• Performs testing and screening as required for well-child visits
• Performs phlebotomy and specimen collection, labels, and sends/transport specimens with appropriate laboratory slips and/or requisitions
• Assists set up and during treatments/procedures
• Completes inventories and re-stocks as needed and per program schedule
• Responsible for collecting, collating, and entering data and information into the applicable database or format in an accurate and timely manner
• Maintains appropriate equipment logs and records
• Ensures compliance with HIPPA/OSHA regulations
• Participates as a member of the patients’ care team
• Attends Family Team all-staff meetings, clinic-specific monthly meetings, and daily huddles (where applicable)
• Participates in ongoing clinical quality improvement endeavors, including improving program and department-specific quality metrics
• Supports case management services, as needed
• Supports and attends in-service education as required
• Performs other duties, as needed

Administrative/Clerical Support:

• Answers phones, provides front desk support, as needed
• Confirms and communicates patient appointments to patients and staff, as needed
• Assists with the scheduling of follow up appointments and new appointment consultations, as needed
• Maintain clinic files, patient records
• Performs other duties, as needed

Qualifications:

Basic Knowledge/Skills:

• Work requires effective interpersonal skills to interact appropriately with interdisciplinary staff patients, and families
• Basic medical terminology and abbreviations
• Computer skills preferred, including MS Office, EPIC
• Ability to operate basic office equipment (fax, copier)
• Proficient reading and writing skills in English
• Adult and pediatric phlebotomy experience

​​​​​​Experience/Education:

• Successful completion of a Certified Medical Assistant program
• Life support training certification (e.g. CPR, BLS, ACLS) from a course that includes a hands-on, in-person component. If not certified prior to the start date, the applicant must submit certification within 60 days of the start date
• Administrative experience preferred
• Previous experience and/or education in the areas of pregnancy, childbirth, growth & development is desired
• A B.S./B.A. in related human service field is desired. One to two years of education beyond high school or an equivalent combination of work experience and high school education/GED required
• Have lived experience and community knowledge to inform services for women during prenatal and post-delivery care
• Bilingual Spanish or Haitian Creole preferred

Compensation and Benefits:

• The compensation starts at $22.00 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

There is an additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.