Partner Success Manager

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to drive student success by unlocking the potential of families to fuel their children’s learning. We do this through universal family engagement technology with a focus on supporting underserved and/or diverse students and their communities. TalkingPoints transforms something as simple as a cell phone into a tool that empowers PK-12 families and educators to form strong relationships through two-way translated digital conversations, data analytics, and resources in 150+ languages.

Since 2015, TP has impacted millions of students across 70,000 schools in the US with 10x growth in reach in the past two years alone. Recent research has shown that in a large, diverse urban school district, TP improved academic outcomes, equivalent to 7.3 months of additional learning for the average student, with greater impacts for traditionally underserved students. TP works with key districts such as Fairfax County School District, Wake County Public Schools, Elk Grove Unified School District, and Boston Public Schools, among others. TalkingPoints has received awards and recognition including Chicago Tribune, NPR, Common Sense Education, and Google Impact Challenge Winner, Forbes 30 Under 30, Echoing Green Fellowship. Current philanthropic partners include Arrow Impact, Ballmer Group, Carnegie Corporation, Cisco, Gates Foundation, Google.org, Overdeck Family Foundation, MacKenzie Scott, Valhalla, and Walton, among others. Learn more from Founder and CEO, Heejae Lim’s TED talk.

It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity:

As a Partner Success Manager, you will be a member of our Partner Success Team, working closely with our Sales, Data Integrations, and Support Teams to successfully implement, optimize, and grow our mid-market and enterprise school and district partnerships. You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

• Develop Impactful Relationships: As the primary owner of your book of business, own and nurture partner relationships, working as an extension of your school and district partners’ teams. Deeply know district goals and strategies and expand relationships to district leadership to best integrate TalkingPoints for maximum impact.
• Guide Onboarding + Adoption: For new partners, work in parallel with the Data Integration Team to guide onboarding and product adoption through goal setting, understanding partner context and aligning it to TalkingPoints’ best practices,
• Drive Partner Health + Develop Family Engagement Expertise: Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners
• Strategize + Execute Territory Plans: Collaborate with Account Executive(s) to develop territory strategy, including leveraging current partnerships and identifying and pursuing opportunities for expansion and up-sell, driving growth and impact within your current partner base.
• Ensure Renewal + Retention: Own partner renewal and retention for your book of business, leading partners through renewal conversations and contract finalization.
• Lead Training Workshops: Warm and confident presenter who can facilitate engaging, impactful product training and family engagement workshops for partner teachers, staff, and administrators.
• Liaison Between Org + Partners: Recognize and elevate partner trends and challenges to internal teams such as Product, Marketing, and Support. Guide partners through upcoming feature releases and change management for seamless adoption and optimized impact.

Who You Are:

• You have 3+ years in an account management role in a technology company working with mid through senior-level stakeholders
• You have a track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
• You have strong written and oral communications skills
• You have experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
• You have a background in K-12 education
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
• You’re relationship-driven, organized, creative, and tenacious in making a difference for our school and district partners

The base range for this role is $80,000 - $90,000 USD. The range reflects what TalkingPoints would pay for this position. The actual base compensation may vary depending on factors such as experience, location, market conditions, education/training, skill level, and does not include bonuses, other forms of compensation, or benefits.

Overall Fit With Our Org Culture - We Look for Team Members Who Are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.