Social Services Advocate

The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and all immigrant survivors of gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and education. Our programs efficiently and effectively leverage donated professional services from a vast network of attorneys, medical professionals, and other experts to serve as many immigrant survivors as possible. By amplifying the experiences of survivors in communities, courts, and Congress, Tahirih’s mission is to create a world in which all people share equal rights and live in safety and with dignity.[Learn more about Tahirih’s Values, including our Commitment to Anti-Racism.]

JOB SUMMARY

Tahirih Justice Center, a non-profit legal services organization, is seeking to hire a Social Services Advocate for its Baltimore office. This role will require a high degree of emotional intelligence and discretion to support immigrant women and girls and all other survivors fleeing gender-based violence. This position will work in tandem with the Social Services Program Manager to provide programmatic and case-management support, ensuring delivery of interdisciplinary, trauma-informed support to survivors of domestic violence, sexual assault, human trafficking, and other forms of gendered violence.

The person in this position will have the option of a hybrid work schedule

ESSENTIAL FUNCTIONS

Conduct comprehensive needs assessments, develop service plans, and maintain a case load of 15-25 clients at a given time

Triage client emergencies, and provide crisis intervention, safety planning, and education about victim’s rights to clients.

Collaborate with legal and social services team on interdisciplinary case-management, and provide technical assistance where needed to ensure provision of trauma informed and client centered services.

Enroll clients in the U.S. Committee for Refugees and Immigrants’ (USCRI) Trafficking Victims’ Assistance Program (TVAP), oversee ongoing administrative tasks and case-management related to USCRI TVAP provision.

Research information, provide referrals, advocate on behalf of and accompany clients, as needed, to access housing/shelter, food banks, education, transportation, counseling, medical services, public benefits, Crime Victims Compensation, and other social services available locally.

Write letters of support for clients.

Maintain regular communication with clients through calls and in-person meetings to provide social services case-management.

Ensure quality control of the client database and files; maintain accurate case notes and data entry; ensure appropriate metrics tracking systems; regularly update Tahirih’s case-intensity matrix, maintain familiarity with local resources and update referral and resource database accordingly

Assist Social Services Program Manager with quarterly grant reporting.

In collaboration with Social Services Program Manager, participate in education and outreach activities, including local coalitions, taskforces, and working groups.

Support special events and donations drives, as needed.

Supervise social services volunteers or interns, as needed.

This Job Description is not designed to cover a comprehensive listing of activities that are required of the employee. The precise duties and responsibilities of the job may change over time.

Requirements

Education

• Bachelor’s Degree in Social Work, Counseling, or related field

Experience

• At least 2 years of relevant experience providing direct social services or crisis management services to survivors of trauma
• Knowledge of program development, implementation and evaluation
• Fluent in Spanish (written and spoken); additional language a plus.
• Exemplary time management and prioritization skills.
• Ability to creatively problem-solve under pressure.
• Strong interpersonal skills and record of cultural competence and cross-cultural communication skills
• Experience designing trainings and presenting to legal and non-legal audiences on best practices when working with immigrant survivor of gender-based violence.

PREFERRED QUALIFICATIONS

• Master’s Degree in Social Work, Counseling, or related mental health field
• Experience working within interdisciplinary teams.
• Experience with tracking grant metrics and reporting.