Manager of Data and Technology

Support Center Seeks a Manager of Data and Technology

About Support Center

Support Center seeks to advance our mission for social change by empowering nonprofits and social enterprises to transform their leadership and management. Support Center is a nonprofit capacity-building organization specializing in organizational development, leadership, and executive transition. Originally created as part of an international network of management support organizations (Support Centers of America) originally established in 1971, Support Center has been a trusted partner to nonprofit and philanthropic organizations in the greater New York/New Jersey/Connecticut area for more than 30 years.

Support Center provides capacity-building support to approximately 150 nonprofit organizations and social enterprises annually, primarily in the metro NYC area (five boroughs of NYC, Long Island, Westchester County), New Jersey (Newark, Ocean/Monmouth Counties, statewide), and Connecticut. Support Center’s program areas are: Strategy and Management, Executive Search and Transition, Professional and Leadership Development, and Organizational Navigation. Support Center derives 80% of its revenue from invoiced services, event and program registration fees, government contracts (e.g., New York City Department of Small Business Services, NYC Department of Youth and Community Development), foundation grants (general operating and program grants), and individual donations.

Our vision for social change is tied to the envisioned outcomes of our work. Specifically, we envision a society where:

• Coalitions and organizations have the resources needed to understand and address inequities.
• Boards and their organizations work towards identifying, retaining, and advancing more diverse leadership.
• Communities and the people most directly impacted lead and represent organizations and coalitions.
• Support Center, our partners, and clients hold each other and themselves accountable to understanding the systems that perpetuate inequities across health, wealth, happiness, safety, and security.
• We expect to bring our authentic selves to work, regardless of race, sexual orientation, ability, age, national origin/ethnicity, appearance, and gender.
• We design and adopt new ways of operating that question the practices of a white dominant culture.

About the Position

Reporting to the Director of Finance and Administration, the Manager of Data and Technology will be a part of Support Center’s Operations Team, supporting programs, communications, and operations with highly effective data and technology. You will be responsible for key platforms such as Salesforce, Form Assembly, Box.com, and Google Suite contributing to programmatic, communications, and engagement strategies. This position is full-time.

Support Center offices are currently located at 32 Old Slip, New York, NY (Lower Manhattan). Our staff has been working remotely on a full-time basis with the option of working in the office when desired. Participating in periodic in-person meetings (e.g., client meetings, quarterly staff retreats, organization-wide events) and quarterly all-staff in-person meetings is required. The ideal candidate must live in the NYC metro area. All staff must be fully vaccinated against COVID-19 with an FDA-authorized vaccine and will be required to submit proof of vaccination upon hiring.

Duties/Responsibilities

The Manager of Data and Technology works closely with the team to define, refine, and advise on the data and technology procedures, service delivery, evaluation, and process improvements across Support Center’s systems. The Manager serves as a project manager for organization-wide data and technology projects, is accountable for deliverables and manages relationships with external consultants. Specific duties include formulating strategy, creating operational procedures, standardizing and documenting processes, and improving quality, productivity, and efficiency.

Generally speaking, there are three main areas of focus:

Data, Evaluation, and Technology Management (40%)

• Serve as the management lead for key technology platforms (Salesforce, Form Assembly, Box.com, Last Pass, Google Suite, Basecamp) and point-of-contact
• Manage the relationships with IT and cybersecurity consultants to ensure Support Center is maximizing the use of technology. Liaise between the consultant and staff to ensure requests are communicated and executed.
• Identify and make periodic platform and process improvements to improve programs, operations, and engagement.
• Understand current cyber security policies and practices and lead efforts to mitigate cybersecurity risks.
• Manage configuration changes, including but not limited to workflows, assignment rules, approval processes, and reports for key platforms that Support Center uses.
• Identify underutilized platform features, research best practices, and identify and implement solutions to improve the delivery of programs and use of data for reporting and evaluation.
• Perform system maintenance, including security reviews, release updates, health checks, and optimization.
• Work with program, fundraising, communications staff to review the use of data and technology, identify gaps, and make recommendations for process improvements.

Ongoing Reporting & Analytics (40%)

• Support team members with fundraising, communications, and program reporting, analytics, and key performance indicators to track individual metrics and organization-wide outcomes.
• Improve data quality with periodic audits of data entry as well as efforts to automate processes when possible.
• Manage efforts with input from senior leadership to use data and reporting to drive programmatic and operational improvements.
• Develop and manage operational systems (platforms) and processes (workflows, checklists) to support the program, communications, and fundraising functions.
• Oversee system workflows to ensure that Support Center is capturing new partners, donors, ambassadors, including individuals, corporations, nonprofits, and foundations.
• Ensure that systems are properly configured to gather registration and RSVP lists (Salesforce, Paperless Post) and up-to-date lists of key constituents (Gmail, Box.com, website)

Communications Technology (20%)

• Strategic oversight and implementation of communications tools (e.g., Constant Contact, Salesforce, Gmail) to support communications with program partners, donors, funders, and volunteer leaders.
• Research, recommend, and adopt new platforms or processes for communications technology and practices based on industry trends.
• Understand how technology and systems support engagement with clients, donors, funders, and volunteer leaders. Lead efforts to leverage communications technology to improve engagement.
• Coordinate with the internal communications team (Executive Director, Program Managers, and other staff) to execute periodic communications updates that increase engagement.

The ideal candidate will have:

• Undergraduate degree, graduate degree, and/or course work in a related field
• Minimum of 5 years of relevant work experience ideally with an organization focused on capacity building
• Project management experience including an ability to meet deadlines, manage multiple moving parts, and communicate progress
• Ability to effectively manage and strategically prioritize multiple projects and consultant relationships simultaneously and adapt to a fast-paced and changing environment
• Ability to work successfully under multiple deadlines and adapt to shifting priorities
• Demonstrated interpersonal skills, collaborative orientation, and ability to relate to and work with a diverse team and group of clients, partners, and stakeholders
• Experience with Salesforce required
• Experience with FormAssembly and project management tools preferred
• Interest in working and learning in a mission-driven social impact organization
• Strong English writing, speaking, and presentation skills
• Comfort using Microsoft Word, PowerPoint, Excel, Google Suite, and Zoom
• Comfort level with ambiguity and ability to move proposals and projects forward with a degree of independence

Compensation: $80K with a robust benefits package including time off, matching funds for retirement, technology and professional development stipends for staff.

How to apply:

Interested candidates should complete this application, which includes submission of a resume and cover letter. The cover letter may be addressed to Keith Timko, Executive Director, and should describe the candidate’s interest in Support Center, professional experience, and qualifications, and suitability for this role. Only complete applications will be reviewed. Applications will be considered on a rolling basis.