Data and Innovation Manager

POSITION: Data and Innovation Manager

LOCATION: Ron Olson Justice Center*

SALARY: $85,000k-$110,000k/ Annually DOE, with excellent benefits

AVAILABILITY: January 2025

APPLICATION DEADLINE: Continuous until position is filled.

Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the placefor you!

The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. Celebrating 95 years of service to Los Angeles communities, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 200 employees, including more than 100 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org.

The Position: Reporting directly to the Director of Information Technology (IT), the Data and Innovation Manager will be responsible for managingLAFLA’s legal case management system (LegalServer) and other technology platforms used by the legal department. The position will serve as the primary administrator for implementing database modifications, training staff on the database, developing related policies and procedures, and providing end user support. This role will involve developing dashboards, queries, and other methods to analyze, compile, and present CMS data in readily understandable formats. The Data and Innovation Manager will also manage and optimize the call center system and phone trees to ensure efficient and effective intake communication.

LAFLA is currently acceptingapplications for the position of Data and Innovation Manager.

QUALIFICATIONS:

• High school diploma or equivalent required; four-year degree preferred
• 3+ years’ experience in LegalServer or equivalent case management system
• 3+ years’ experience working with a legal service provider / legal aid organization
• Experience with data visualization, call center administration, APIs, and/or GIS tools preferred
• Self-motivated with the ability to set priorities and manage multiple tasks under minimal supervision in an effective and efficient manner
• Strong interpersonal skills, flexibility, and the ability to work effectively in a high-pressure environment in a mission-driven organization
• Demonstrated ability to learn new technologies and skills as needed to solve problems or improve processes
• Proficiency in Microsoft Office Suite, including Excel
• Prior experience training staff on technology platforms
• Detail-oriented, with strong organizational skills

EXAMPLES OF DUTIES:

• Manage LAFLA’s legal case management database (LegalServer), including ensuring that LAFLA’s case management database software is adequate to meet compliance requirements of LAFLA’s funding sources, including LSC, IOLTA and other grantors, and coordinating with the database vendor
• Serve as primary database administrator for LegalServer, including, but not limited to, troubleshooting errors with LegalServer, implementing modifications, adding and updating user profiles, creating and updating document templates, evaluating and troubleshooting software interfaces and tools related to LegalServer
• Work with Managing Attorneys to ensure case compliance in LegalServer
• Work with Grants team and Managing Attorneys to develop grant data collection and reporting protocols
• Train staff in use of Legal Server and other legal technology applications; and develop training materials and resources
• Engage with national and statewide LegalServer stakeholder community
• Create and maintain Power BI dashboards for real-time case data visualization and analysis
• Provide administrative and technical support for LAFLA’s call center, including planning and implementing necessary call flow changes

HOW TO APPLY Please submit a cover letter and resumeonline to adminjobs@lafla.org. Include “Data and Innovation Manager” in the subject line.

PROBATIONARY PERIOD – A one-year probationary period will be required.

AN EQUAL OPPORTUNITY EMPLOYER – Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

The organization is committed to

equal employment opportunity and providing reasonable accommodations to

qualified candidates and employees pursuant to applicable law. We value and

encourage diversity and solicit applications from all qualified applicants

without regard to race, color, gender, sex, age, religion, creed, national

origin, ancestry, citizenship, marital status, sexual orientation, physical or

mental disability, medical condition, military and veteran status, gender

identity or expression, genetic information, or any other characteristic

protected by federal, state, or local law. If you require reasonable

accommodation as part of the application process or expect to require an

accommodation if hired, please contact humanresources@lafla.org.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.

HYBRID WORK SCHEDULE Depending on job classifications, some LAFLA staff are working on a manager approved hybrid work schedule, with the ability to work remotely up to half the week, if preferred, after the probationary period. The successful candidate must be local and willing to work from the assigned LAFLA office.