Member and Audience Services Representative

WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time Member and Audience Services Representative to serve as front-line support to WTTW and WFMT members and viewing and listening audiences. Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.

KEY RESPONSIBILITIES:

• Answer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.
• Research and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.
• Effectively document interactions with members and viewers/listeners via customer relationship management database.
• Adjust, update, and manage membership records.
• Process returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.
• Process gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.
• Communicate effectively with internal departments.
• Perform other duties as assigned.

SKILLS/QUALIFICATIONS:

• Strong written and verbal communication skills
• Fundraising or sales acumen
• Typing speed of at least 40 wpm
• Strong analytical and problem-solving skills
• Ability to interact with all levels of staff
• Strong organization and follow-through skill
• Team player
• Fluency in Spanish a plus

EXPERIENCE:

• Minimum of two years of experience in customer service, sales, or inbound call center environment
• Proficiency in Microsoft Office
• Customer relationship management database experience a plus, Tessitura experience preferred

EDUCATION: High School Diploma or equivalent

SALARY RANGE: $20/hour

This position requires membership in IBEW Local 1220.