Director of Development Operations

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Our dedicated clinical and non-clinical staff members work hard to bring the mission alive. To do that we need the support of our generous donors. Are you inspired and motivated to make a life changing difference for thousands of people experiencing homelessness? Then, this may be the opportunity you were waiting for!

The Director of Development Operations will play a crucial role in advancing the mission of the Boston Health Care for the Homeless Program (BHCHP) by overseeing and executing strategies to enhance annual giving outreach. This position will involve comprehensive planning and analysis to ensure fundraising goals are met, while developing innovative approaches to maximize financial support through various giving vehicles such as appeals, fundraising events, and monthly giving programs. The director will provide leadership and hands-on support to key team members, including the Special Events Manager and Development Operations Manager, and will serve as the primary point of contact for the Emerging Leaders Board leadership. This role requires a strategic thinker with a proven track record in nonprofit fundraising, exceptional leadership abilities, and a passion for making a difference in the community.

Hours: Monday- Friday; some evening and weekend work as required

Responsibilities:

Annual Giving:

Work with Director of Corporate and Foundation Relations, Director of Major Gifts and Chief Development Officer to create, execute and evaluate a donor relations strategy with the goals of increasing financial support for BHCHP, strengthening donor relationships, and broadening our circle of influence with targeted sectors including the next generation of givers by:

• Creating new initiatives to promote donor retention and inspire further giving;
• Executing direct mail and social media strategies as part of BHCHP’s goal to increase donor retention, acquisition, and increased giving.
• Developing donor retention plans to revitalize lapsed and LYBUNT donors.
• Collaborate with Communications staff and Development Team to develop and closely monitor an annual timeline of compelling fundraising materials and content including appeals, hard copy newsletters, annual stewardship report, and monthly e-newsletters.
• Work with the Development Operations Manager to plan, run reports, monitor, and analyze the monthly performance of BHCHP’s fundraising outreach to individual donors, including segmentation, prospect research and relationship management.
• Work closely with Development Operations Manager, Director of Major Gifts and Chief Development Officer to identify major gift prospects in the annual giving prospect pool.
• Work in partnership with the Development Operations Manager to ensure timeliness and accuracy of donor acknowledgements, financial reporting, donor mailing lists and customer service for donor inquiries.
• Develop and implement strategies to grow our Hope & Dignity Society of donors giving on a monthly basis.
• Oversee all in-house development department functions such as acknowledgments, database management, donor research, mailings, and special events.

Events Management:

• Work with team leadership to provide a vision, direction, and financial goal for all BHCHP’s Development events.
• Supervise the Special Events Manager in setting event timelines, budgets, sponsor recognition, publicity, and program flow, including for the Annual Gala, Sox for Socks, Community Sock Drive, Emerging Leaders Soiree & other ELB events, Winter Walk, donor stewardship events, and other events as they arise.
• Work with Corporate Relations Manager and Special Events Manager to oversee the development of sponsorship benefits and materials.
• Develop strategies to convert special event donors to annual fund donors.

Emerging Leaders Board:

• Serve as primary point of contact for ELB leadership, working in collaboration with Development Team colleagues (Director of Corporate & Foundation Relations, Corporate Relations Manager, and Special Events Manager) and Communications Manager to increase involvement/support of a diverse group of young professionals in the Greater Boston area.
• Set and monitor specific goals for the Emerging Leaders Program including membership, engagement, and fundraising.

Secondary Responsibilities:

• This position requires some evening and weekend work.
• Duties and responsibilities may be added, deleted or changed to meet program needs, at the discretion of the Chief Development Officer.

Supervisory Responsibilities:

• Supervise the Special Events Manager.
• Supervise the Development Operations Manager.
• Supervise a new position for Individual Giving.

Qualifications:

Education and Experience:

• Bachelor's degree required.
• Minimum of 8 years of development experience with a proven track record in: individual donor cultivation/engagement/solicitation, annual giving growth and management, fundraising events, development operations and gifts management.

Skills and Abilities:

• Strong track record in fundraising strategy and operations.
• Skilled in overseeing, identifying and maximizing areas of growth and potential within and outside of annual giving.
• Strong background in achieving progressive fundraising growth through special events.
• Excellent interpersonal, relationship building, communication (verbal and written) and organizational skills.
• Deep understanding of how to utilize data to inform donor engagement/retention strategies .
• Experience in developing processes and systems for a growing development effort.
• Strategic thinker employing innovative and creative approaches to deepen donor engagement and support.
• Must be proficient in Raisers Edge and able to run reports, Microsoft Outlook, Word, PowerPoint, and Excel.
• Supervisory skills in supporting staff towards a common goal.
• Results and goal oriented whether working independently or as part of a team.
• Ability to handle multiple projects and deadlines.
• Track record of effective collaboration with peers, ability to build trust-based relationships. internally and externally.
• Strong commitment to the mission of BHCHP and/or knowledge of issues relating to healthcare, poverty and homelessness.