Bilingual Case Manager (Cantonese, Mandarin, Spanish)

Founded in 1895, Hudson Guild’s mission is to create and sustain a strong, effective community that acknowledges & responds to the potential, achievements & interdependence of its diverse members. Rooted in and primarily focused on Chelsea and the west side of Manhattan, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority focus on those in economic need. Our bedrock programs – education, nutrition, counseling, work readiness, art – help youth, older adults & families make progress on their goals, and keep our neighborhood strong. Learn more at HudsonGuild.org.

Hudson Guild is seeking a passionate Bilingual Case Manager for our Naturally Occurring Retirement Community (NORC) program. We are seeking an individual who is organized, caring and has a respect for diversity, including culture, ethnicity and sexual orientation.

POSITION OVERVIEW: Under the supervision of the Social Worker, the Case Manager will provide case management assistance and must possess strong working knowledge of government entitlement and social services systems.

REQUIRED QUALIFICATIONS: Bachelor’s degree in human services, Social Work or other related field; 1 to 2 years’ experience in the health and human service field, including services in long-term services and supports, and supervision of staff. Knowledge of resource and benefit programs. Excellent organizational, communication, outreach, and advocacy skills and the ability to work as a team. Flexibility to work some evening hours and weekends. The Case Manager must have proficiency in google suites, Microsoft office and the ability to build reports and analyze data. He/She/They must possess excellent time management, attention to detail, organizational and communication skills and maintain the integrity of the organization at all times.

PREFERRED QUALIFICATIONS: Two years of related work experience preferred. Must be able to speak, read and write in English; Spanish or Cantonese is preferred. BA/BSW is required.

RESPONSIBILITIES:

• Provide services ranging from concrete services (benefits and entitlements), to case assistance and case management, group programming, advocacy, resources and referrals
• Conduct intakes, screenings and needs assessments as assigned
• Facilitate support groups as assigned by supervisor
• Assist participants with case management and assistance needs
• Provide information and make referrals/provide linkages to other appropriate services
• Maintain, and complete timely case records for all participants in "STARS" Peerplace database including progress notes, case contacts and all case summaries, and produce monthly reports
• Comply with all funder service standards and contract requirements
• Participate in case presentations, staff meetings, field visits and regular training
• Submit work schedules and statistics in a timely manner as required
• Keep supervisor abreast on an ongoing basis and in supervisory meetings of outstanding work priorities
• Participate in community-building activities sponsored by program and agency and encourage participants to support these activities
• Willingness to work a flexible schedule, including some weekend and/or evening hours as necessary
• Be available to work on either Thanksgiving Day or Christmas Day, to be decided in consultation with the Director, as well as other holidays and special events as necessary
• Be aware of programmatic targets and goals and work towards these in all activities provided to participants
• Engage in professional development and apply learned knowledge towards using evidence-based best practices
• Engage in data analysis processes conducted by the Evaluation and Quality team to determine strengths and areas for improvement and follow action steps in the Continuous Quality Improvement (CQI) process
• Maintain cooperative, supportive relationships with Hartley House and Hudson Guild and programs/employees
• Perform other tasks as assigned

WORKING CONDITIONS: Typical office setting that will require travel between office and client’s home, and possible multiple sites consistent with a community center environment.

PHYSICAL REQUIREMENTS: Position requires frequent communication with participants, management, and staff. Remain in a stationary position, as well as operate a computer and other office machinery, such as phone and copy machine. Occasionally lift up to 20 lbs.

As a full time employee at Hudson Guild, you will be eligible for:

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan

Compensation range: 48K-52K

Hudson Guild is an Equal Opportunity Employer.