On Call Case Manager

Springwell is seeking an On Call Case Manager to join our Case Management Department!

DESCRIPTION:

• Answer incoming calls from consumers, family members, or involved formal/informal supports of consumers for Care Advisors who are not available at the time of the call.
• Support Supervisors in covering Care Advisor absences or uncovered caseloads
• Keep a log of call volume by day and hour
• Provide administrative support as time allows.

QUALIFICATIONS:

• Bachelor's Degree or higher.
• Applicants without a Bachelor's Degree may be considered if:
  • The applicant has an Associate's Degree and at least 3 years' experience working with elders or providing case management services; OR
  • The applicant has completed at least 50% of coursework required for a Bachelor's Degree and agrees to complete the remaining coursework within a 3 year period.
• Experience working with computers, entering data, and running reports.
• Applicant must have a reliable car, current driver's license, and safe driving record.

GENEROUS BENEFITS:

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

ABOUT US:

For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.

We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.

We believe in and are looking for new staff who embrace:

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.