RSC Case Manager - Camino del Mar

About Abode Communities

Abode Communities is a nonprofit social enterprise that has been rooted in community development throughout the State of California since 1968. As an affordable housing developer, our work fosters a culture of housing inclusion by integrating families and individuals with neighborhoods so communities at-large can thrive.

Position Summary

Under the direction of the Director of Residential Services, the Case Manager is responsible for providing individualized case management services to low-income residents of Camino del Mar and Vista del Mar affordable housing locations in the Wilmington area. The Case Manager will work as a member of a Resident Services team facilitating the Beyond Homes Resident Services program.

Case Management

• Perform specialized tasks including comprehensive case management services for all tenants such as intake, assessment, goal setting, monitoring and reassessment, counseling, individual benefit assistance, and linkages.
• Develop Individual Service Plan (ISP) for all tenants/families and track individual progress
• Provide individualized case management services to support housing retention, increase income stability and build community engagement
• Conduct intensive case management and crisis intervention to provide stable housing and wraparound supports using a trauma-informed care and empowerment approach
• Maintain a caseload of approximately 174 families
• Practice time management skills to ensure the necessary level of services is provided to program participants
• Provide referrals and supportive services for residents
• Conduct follow-up with residents as needed
• Documentation and Reporting
• Provide timely, necessary program documentation, including the completion of administrative reports
• Maintain proper documentation and current case notes in a computerized database system (Family Metrics)
• Present resident case reviews to the Regional Services Coordinator on a monthly basis

Program Outreach

• Work with the Resident Services Team and partnering agencies to develop and maintain service delivery relationships
• Manage the Afterschool Programs
• Provide Supervision for the Program Leaders
• Provide general support to Beyond Homes Resident Services program including outreach and engagement with residents, coordinating workshops as needed, follow up with 3rd party service providers
• Special projects as designated by VP, Resident Services or designee

Equivalent Education, Experiences, Skills, Knowledge, and Abilities:

• Bachelor’s degree and two years experience in social work, human services case management.
• Two years of case management/advocacy experience working with low-income or formerly homeless individuals and families required.
• Bilingual in English and Spanish required.
• Ability to work with diverse ethnic and cultural communities
• Ability to provide basic practice case management and case note format in permanent supportive housing with individuals and/or families
• Basic understanding of standardized, detailed case note format “GIRPP”– Goal, intervention, response, progress and plan
• Demonstrated experience in facilitating and providing Adult Capacity Building
• Ability to provide crisis management services in challenging environments
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
• Knowledge of and ability to navigate a variety of social services systems
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Strong communication skills both in verbal and written formats
• Experience with creating case notes, maintaining files, developing Individual Service Plans and producing accurate reports
• Ability to work comfortably in both a team setting and independently
• Ability to travel within Abode Communities’ service area

Compensation and Benefits

Offers are commensurate with the education and experience. Additionally, a full benefits package is offered which includes: health, dental and vision insurance, life, AD&D, long-term disability insurance, 401K plan, paid vacation and sick leave benefits. Abode Communities' corporate staff work on a 9/80 schedule allowing for every other Friday off.

Equal Opportunity Policy

Abode Communities embraces equal opportunity and diversity is a core value. We define diversity as “Fostering an organizational culture of inclusion, where different experiences and perspectives of those we serve and those with whom we work are respected and valued.” Abode Communities fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We seek to recruit, develop, and retain talented people from diverse candidate pools. Applications from traditionally underrepresented communities are encouraged.