Director, AMS & Systems Applications

RILA is growing!

At the Retail Industry Leaders Association (RILA), we convene decision-makers, advocate for the retail industry, and promote operational excellence and innovation. Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate.

We are a dynamic, collaborative, team-oriented trade association in Washington, DC. Our employees are passionate about customer service and supporting our members and each other, and we are adding to the team!

Job Overview:

The Director of AMS & Systems Applications has a hands-on role at the heart of RILA's AMS (Salesforce/Fonteva), email marketing tools (Higher Logic & Act-On), systems platforms, and event technology. In this role, you'll dive into managing daily systems operations, assisting staff with extracting and understanding organizational data points, and take the lead on event registration platforms (Fonteva, Swoogo, Personatech, & MapYourShow). You'll ensure systems run smoothly, data stays accurate, and staff can fully leverage these tools to drive success. Reporting to the VP of Marketing & Management Information Systems, you'll round out the three-person systems team to collaborate with events, sales, marketing, and more to create SOPs, update and implement new solutions, and push for continuous improvement.

We're looking for a proactive problem-solver who thrives on tackling challenges independently and as part of a team. This position is ideal for an organized and detail-oriented individual with a passion for operational efficiency, data management, and staff/member support. Even if your background includes related but not directly equivalent experience, we encourage you to apply. If you're ready to make an impact, we want to hear from you! (Please note: This is not a traditional hardware or network IT role.)

Data and Operations Management

• Manage daily operations and support requests related to systems platforms, operations, and data.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and data accuracy.
• Create and customize reports and dashboards to provide actionable insights for staff and organizational decision-making.
• Ensure data quality and governance to maintain accurate, reliable, accessible information across systems.

Event Technology and Registration

• Serve as a systems resource for the events team, supporting the setup, operation, and maintenance of registration platforms, event technology, and attendee data.
• Provide on-site support during events, ensuring smooth operations by troubleshooting attendee registration issues, processing transfers, handling last-minute registrations, and addressing technical challenges.
• Assist staff, members, and customers with system and platform inquiries, resolving technical issues, and ensuring accurate data management and integration.
• Manage platform, data, and registration tasks before, during, and after events, including generating reports, maintaining accurate records, and optimizing attendee experiences.
• Travel to conferences and events 1–3 times per year to provide hands-on support.

Staff Training and Support

• Develop and deliver training sessions to empower staff to use systems and platforms effectively.
• Provide technical support and troubleshooting assistance to staff, ensuring their systems and data needs are met efficiently.
• Serve as a resource for resolving staff, member, and customer issues and improving user experiences with systems platforms.

Systems Maintenance

• Assist in executing platform upgrades, patches, and maintenance activities to ensure minimal disruption and maximum utilization.
• Maintain and optimize the organization's information systems, ensuring they meet staff and membership needs.
• Collaborate with vendors and partners to address system upgrades, issues, and enhancements.

Collaboration and Communication

• Work closely with internal teams to align systems solutions with organizational needs and goals.
• Act as a liaison between staff and vendors, ensuring clear communication and effective resolution of technical issues.
• Keep stakeholders informed about system updates, progress on initiatives, and incident resolutions.

Desired Qualifications:

Education and Experience

• A bachelor's degree in information systems, business administration, marketing, finance, or other fields is desired but not required.
• At least 5 years of experience in project management, data operations, marketing, membership, or comparable roles focused on day-to-day operations.
• Experience as an administrator or power user of SaaS platforms, AMS systems, marketing platforms, event technology, or similar tools.

Skills and Competencies

• High proficiency and a strong aptitude for learning business applications including, but not limited to, Microsoft Office, Adobe Creative Suite, Survey Platforms, and AMS/CRM platforms (You know how to do a vlookup without Googling it.)
• Excellent analytical and problem-solving abilities, focusing on identifying and resolving technical, process, and/or data issues quickly and effectively.
• Effective communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work independently and collaboratively, as needed, in a fast-paced environment, managing multiple priorities.

Compensation & Benefits:

• $100,000 starting annual salary.
• Flexible and hybrid office environment (3 days in office).
• Affordable Medical, Dental, and Vision Coverage (FSA/HSA options available).
• Employer-sponsored Life Insurance, STD, and LTD Coverage.
• 401(K)/Roth 401(K) Retirement Plan with employer match.
• Unlimited Paid Time Off + 12 Federal holiday closures.
• Professional development opportunities.
• Team outings/gatherings.
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RILA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Application Instructions

To be considered, please submit a resume and short statement of interest to our recruiting portal here: https://secure.builtapp.com/rila/jobs/47ac314b

Learn more about RILA and our career opportunities here - https://www.rila.org/about-rila/careers