Program Director, Serenity House (DV)

Reporting Relationships: Program Directors report to Chief Operating Officer (COO) or his/her designee.

Principal Duties and Responsibilities:

This position is responsible for managing a comprehensive residential program of services for victims of domestic violence, including 24-hour resident care, social services, case management, physical plant maintenance, an on-site pre-school day care program, permanent housing assistance and regulatory requirement compliance.

Under the general supervision of the COO, Program Directors are expected to perform the following principal duties and responsibilities.

• Oversee the physical plant, facilities and grounds to assure proper maintenance, sanitation, safety and code compliance.
• Manage the 24-hour resident care, including security, fire safety, crisis intervention, communication and supplies, assuring a structured supervised residential setting for approximately 40 families.
• Direct the provision of appropriate child care, recreational, educational and cultural activities in order to provide a respite for parents and children, foster positive child development, enhance self-esteem and create a climate of cooperation and celebration.
• Promote a comprehensive plan of social services to establish family stability, address issues of family dysfunction, ensure receipt of appropriate benefits and entitlements and expedite successful relocation to permanent housing.
• Administer all on-site human resources functions, including staff hiring, evaluation, supervision and training to maximize achievement of programs, agency goals and development of staff.
• Plan, develop and implement facility programmatic policies and procedures to ensure uniformity of services within each division, compliance with regulatory and agency requirements and synchronization with other homeless services functions.
  • Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance
• Build an interdisciplinary, multi-shift, multi-cultural, professional and para-professional staff. Develop an effective team to ensure coordinated, high quality service provisions and interdisciplinary staff collaboration.
• Manage the timely collection, analysis and presentation of clients, programmatic and administrative data to provide timely reports, ensure regulatory compliance, evaluate program performance and determine unmet client needs.
• Participate in the development of annual operating budgets through review of financial history, identification of unmet needs and assessment of future trends to ensure the fiscal stability of the program, maximize available resources and provide proper accountability.
  • Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
  • Work alongside the Quality Assurance and Compliance Department in 1) Assuring the program remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development.
  • Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times.
  • Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries.

Minimal Qualifications

Degree Requirements: M.S.W., MPA or related advance degree as well as experience with multi-problem families is desirable

Minimum of at least four (4) to eight (8) years of human services experience

At least two (2) - four (4) years of managerial and supervisory experience with demonstrated professional progression in the area of supervision and program management.

Knowledge of people and residential facilities’ management, comprehensive social services for families, program development and administration and interdisciplinary team building- required

Other Qualifications:

• Strong verbal and interpersonal communication skills with focus on providing excellent client services.
• Strong written communication skills and ability to complete reports, as assigned
• Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors.
• Ability to exercise good judgment and apply problem solving skills.
• Experience working collaboratively in a team oriented and outcomes focused environment.
  • Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged;
  • Experience with mental health and substance use population, Preferred.
  • Experience in staff training and development
  • An understanding of funding and industry regulations and a track record of meeting compliance standards

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individuals’ competencies, education/professional certifications, qualifications/experience and performance in the role.

Compensation

The base salary compensation range being offered for this role is $90,918 to $95,918 per year.

Benefits

AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision

Commuter Benefits

Employee Assistance Program

Paid Holidays, Annual Paid Time Off (23 days)

Life Insurance

Long Term Disability

Retirement Benefits Plan (403B)

You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.