Market Solutions Coordinator

The National Association for the Education of Young Children (NAEYC) is seeking a dedicated and skilled Market Solutions Coordinator to join the Market Solutions team. As a professional membership organization, NAEYC works to ensure high-quality early learning for every child, from birth through age 8, and supports educators, families, and early childhood professionals.

NAEYC is a professional membership organization with 90+ employees across the US, that works to promote high-quality early learning for each and every child, birth through age 8, by connecting early childhood practice, policy, and research. NAEYC advances a diverse, dynamic early childhood profession and supports all who care for, educate, and work on behalf of young children.

Responsibilities:

• Creates quotes and sales orders based on sales manager requests
• Responds to customer inquiries and assists sales manager with customer communications
• Monitors fulfillment; and when necessary, and identify solutions with assistance from the operations and product managers
• Oversees billing and collections in coordination with direct sales tracking and the finance team
• Tracks direct sales; analyzes data for leads, trends and reporting
• Works with internal and external sales team to prepare sales materials; to ensure knowledge is shared among project/product managers and sales managers; and to support fulfillment for all products sold through direct sales
• Serves as the first point of contact for urgent calls, emails and messages when sales managers are not available
• Contributes to the research and outreach toward securing new customer relationships; to include, identifying and qualifying leads, initial communications, and data entry or importing contacts
• Supports staff for conferences and trade shows by coordinating booth logistics, shipping, sales materials, and signage
• Coordinates staff travel logistics
• Prepares pre- and post-show lead cultivation reports
• Tracks future year's events and tracks costs
• Manages the CRM sales module functionality
• Create or update customer records according to NAEYC and MSCCT data governance
• Maintains quality data and accessible reporting
• Tracks direct sales and prepares weekly and monthly lead cultivation and revenue reports
• Coordinates with the operations and IT teams to resolve system issues
• Works closely with the Senior Director on contracting, allocating funds, fulfilling benefits, responding to inquiries, and supporting on-site meeting activities for Year-Round Sponsors and event partners
• Perform additional tasks as assigned by the Senior Director, Market Solutions and Customer Care

Qualifications:

• High school diploma or general education degree (GED) required.
• Three to five years of customer service and project-related experience.
• Prior member-driven non-profit or association experience preferred.
• Ability to write correspondence in a clear and professional manner.
• Utilize effective listening skills to confirm understanding, deescalate emotion, and solve problems.
• Superior customer service skills in person, via phone and in writing.
• Excellent attention to detail.
• Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
• Exercise good judgment.
• Knowledge of NAEYC's membership, resource sales, subscription systems, customer service and accounting policies and procedures.
• Exhibits behaviors in support of a high performing team.
• Proficient in use of Microsoft Office- Word and Excel.
• Ability to use database applications and the Internet.
• Ability to multi-task, and work in a fast-paced environment.

Salary Range: Competitive, based on experience and geographic location (remote work options available outside of the DC area).

Position Designation Hybrid: This role is based in the DC Metro Region and is required to physically be on-site in the DC office one to three day(s) a week due to the needs of the position. Employees are expected to be in the office on Wednesday's unless otherwise determined by immediate supervisor and department leadership.

Business Continuity:

The nature of this role assigns this position to the Business Continuity team; therefore, this role is critical to business operations and may be called upon to be present in the event of an emergency or crisis.

EQUAL EMPLOYMENT OPPORTUNITY

NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information.