Wilderness School Operations Manager

Two Coyotes Wilderness School is hiring an Operations Manager! The Operations Manager creates and maintains effective administrative systems and processes that embody the quality of care and connection that families and staff experience in our programming.

The Operations Manager is a part-time (20 hrs/week), year-round, work-from-home position during typical working hours (M-F, 9-5pm). On a seasonal basis, the Operations Manager also visits our programs and attends in-person staff meetings and trainings in Newtown, Granby, Killingworth, and Hamden. The Operations Manager is a member of the Administrative Team and the Conifer Council, and reports to the Executive Director.

Core Responsibilities

• Be a welcoming and responsive point of contact for families to field basic program inquiries, provide program registration support, track the submission of required forms, make modifications to enrollment, collect payments and process scholarship awards.
• Synthesize enrollment information gathered from families into meaningful and timely reports to field staff for each program.
• Build out registration for each program on CampBrain, our registration software, while tracking and integrating modifications and improvements from previous seasons.
• Provide HR administrative support by maintaining staff rosters and schedules on Homebase, our time tracking software, and processing background checks.
• Research new technological solutions to meet emergent operations & program needs and support our transition to new systems.
• Openly receive and filter feedback from staff and families in order to improve the functioning of the Administrative Team and to co-create an organizational culture built on mutual trust, respect, open communication, and shared accountability.
• Commit to the evolution and transformation of Two Coyotes’ organizational culture and programs by participating actively in our organizational partnership with CEIO.

Who You Are

• You are highly organized and effective at time and project management. You gain great satisfaction from accomplishing tasks and tying up loose ends. You also understand that perfection is not possible.
• You are most focused and effective when working on a computer and you also want to see the real impact of your work in the field.
• You bring 3+ years of experience working in collaborative work environments in an office setting.
• You believe that relationships are at the heart of everything we do. You know what kind of conversations are best held in person, over the phone or via email.
• You feel a sense of connection to nature and are curious to learn more.
• You are warm, welcoming, and grounded in gratitude.
• You are looking for a job that is part of a community, where you can grow over time personally and professionally. You bring a growth mindset approach to identifying your own areas of strength and learning edges, and to actively pursuing opportunities to develop your skills and competencies.
• You are energized by working in an organizational culture that is embracing transformational change on individual and systemic levels.
• You are capable of actively engaging in shared leadership, as demonstrated by:
  • Noticing patterns with our students, our staff, and our families across sites
  • Clearly communicating emergent issues to be addressed by the appropriate entity within Two Coyotes
  • Practicing conscious use of power, transparent communication, consent-based decision-making, self-accountability and holding others in self-accountability
  • Working through, rather than avoiding, conflict as it emerges
  • Clearly articulating one’s own needs, including asking for support and making requests of others

Requirements

• Fluency in Office 365 and Google Suite products, able to learn new software and adapt quickly to new technologies
• Willingness and ability to spend time outdoors in varied weather conditions to observe programs and connect with children and families
• Willingness and ability to spend significant time on a computer to collaborate with colleagues, communicate with families, and carry out administrative responsibilities

Who We Are

Two Coyotes Wilderness School is a non-profit nature mentoring organization in Connecticut that connects people to nature, community, and self. We provide long-term, nature-based mentoring to help young people thrive and navigate the many stages of their lives. Our mentors help children understand who they are, what their gifts are, and how to bring them into the world in ways that honor reciprocity and inclusion.

Two Coyotes’ mission goes deeper than environmental education for youth. Through our programs, we seek to raise future ancestors who are whole, healthy beings that embody their interconnection with nature, foster caring community, and are committed to creating a more equitable and inclusive world for the next generation.