Small Business Program Manager

Greater Baybrook Alliance (GBA) is a community development organization whose mission is to act as a catalyst and conduit for equitable development and reinvestment in the Brooklyn, Brooklyn Park, and Curtis Bay neighborhoods and empower our residents to strengthen the Baybrook community. To build community wealth and drive economic revitalization, GBA launched a subsidiary emerging CDFI loan fund; the Baybrook Revitalization Fund (BRF).

BRF aims to build wealth and drive economic revitalization in distressed Baltimore-area neighborhoods by providing innovative financial products and support to underserved businesses, organizations, and residents. The right candidate will be excited to use their talents as an entrepreneur to build this program.

Purpose:

The Small Business Program Manager (SBPM) conducts outreach to local businesses and partner organizations to provide support to local businesses, strengthen the local business climate, and build a pipeline of potential loan clients. The SBPM is responsible for providing technical assistance to individuals looking to improve their business management skills, gain access to financial products, and grow their business through one-on-one client coaching and group training programs. The SBPM works directly with potential clients to gather application materials and build a strong loan application, contributes to underwriting by providing insights and information about the client’s needs, and works closely with the underwriter and Loan Committee to evaluate loan risks and meet loan and portfolio management metrics.

Key Responsibilities:

Provide efficient and high-quality risk assessment that enables the program to meet impact, loan production, and portfolio management objectives:

• Work closely with local businesses, community organizations, and agency partners to develop a pipeline of potential clients.
• Conduct introductory meetings for new clients, explaining Baybrook Revitalization Fund's programs and services and facilitating program enrollment
• Provide pre-application technical assistance to prepare borrowers for the application process, including collecting documentation, supporting the production of high-quality business plans, and verifying the use of funds.
• Efficiently process application packages, including screening packages against product guidelines and required documents, entering and processing loans in our loan processing software, gathering all required documents, and closing out applications (approvals or declines) within the target timeframe.
• Support the underwriting process including assessment of loan use, supporting income and employment verification, review of credit reports, and analysis of borrowers’ collateral and assets.
• Support portfolio management activities including monitoring high‐risk loans
• Conduct outreach and build relationships with community partners to support deployment goals and increase awareness of BRF’s lending programs
• Lead development and delivery of high-quality group training events, playing a key role as project administrator and as an expert in business development
• Assist local entrepreneurs in creating business plans, financial projections, marketing plans, and other common business documents through group workshops and one-on-one coaching sessions
• Conduct follow-ups with clients as needed to promote ongoing program engagement
• Represent BRF at community events to increase awareness of BRF lending program and guidelines
• Identifying marketing needs for loan products and technical assistance programs
• Provide high-quality in-person and virtual client support services to clients, partners, and entities engaging with Baybrook Revitalization Fund

Qualifications:

• Exceptional social and emotional intelligence, demonstrating empathy, cultural sensitivity, and effective communication to build trust and support the growth of a diverse client base
• Communication skills (written and oral) and a deep understanding of what it means to deliver exceptional customer service to clients and partners alike.
• Spanish language proficiency is strongly preferred
• Experience developing and executing workshops or other events. Preference for experience managing events that were open and marketed to the public.
• Experience planning, organizing, delegating, and being held accountable for the successful completion of projects
• Experience with outreach and/ or marketing, especially business-to-business.
• Experience creating and analyzing business plans and financial projections, financial problem solving, business management, and goal setting
• Knowledge of financial statements, GAAP standards, and MD and federal business regulations, structures, and legal requirements
• Education in business, finance, public administration, economic development, education, or a related field; or equivalent experience
• Experience teaching, coaching, or assisting individuals to understand new concepts and to create and accomplish their goals
• Experience with graphic design at any level is preferred but not required.
• Working knowledge of mission-driven, non-profit entities
• Ability to excel in fast-paced, nimble, and dynamic environments
• Highly organized and detail‐oriented
• Comfortable with various software programs, proficient in G-Suite, including Google Drive, Gmail, Sheets, and Google Calendar; comfortable with databases.
• Demonstrated ability to meet deadlines with a high level of accuracy
• Demonstrated self‐starter who goes beyond the job description to make sure goals are achieved
• Ability to thrive in an entrepreneurial, team‐oriented, mission‐driven environment