Development Operations Manager

POSITION: Development Operations Manager

EXEMPT STATUS: Exempt

REPORTS TO: Director of Development

LOCATION: 212 West 83rd Street, New York, NY 10024

WEBSITE: www.CMOM.org

ABOUT THE CHILDREN’S MUSEUM OF MANHATTAN

The Children’s Museum of Manhattan (CMOM) is a steward of early childhood, helping all children grow and develop into their best selves. Through our programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play. Our offerings embrace the intersection of the arts, sciences, and humanities and include exhibitions, classes, workshops, performances, and festivals. Our programs and exhibits are designed to address the multiple ways children learn and to help parents understand and support their children’s development. CMOM’S special areas of focus include early childhood education, creativity, health, and world cultures. The museum’s programming reflects the rich cultural diversity, energy, and resilience of New York City itself and we aim to ensure our programs are available to those families who might not otherwise have access.

Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world. The museum welcomes 350,000 visitors each year to its Upper West Side location and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City; its touring exhibitions; and its online tools and curricula.

ABOUT THE POSITION

The Children’s Museum of Manhattan (CMOM) seeks a Development Operations Manager to join a high-performing Development team dedicated to the Museum’s mission and key priorities. This position will play a critical role in supporting CMOM’s fundraising efforts by managing the organization’s donor database, Raiser’s Edge, and supporting all other operational needs for the department. This position is responsible for ensuring accurate and efficient data entry, reporting, and analytics to support the Development and Campaign teams in achieving their goals. The ideal candidate will bring a keen attention to detail and expertise in Raiser’s Edge, along with a proactive approach to developing and implementing process improvements that enhance data integrity and strengthen donor stewardship. The Manager will report to the Director of Development on annual fundraising while also supporting the Campaign team on CMOM’s on-going capital and endowment campaign.

RESPONSIBILITIES

Data Management and Quality Control

• Maintain the overall quality and integrity of Raiser’s Edge, including working with staff to troubleshoot and staying current with updates to the system, uphold data entry standards, protocols, and quality assurance measures.
• Monitor and optimize Development processes and workflows to ensure efficiency and effectiveness (e.g., acknowledgment letters, membership renewals, mailing lists).
• Oversee the use and functionality of tools and technologies that support fundraising activities, ensuring they continue to meet organizational needs.

Income Reporting

• Collaborate with the Development Associate and their activity related to gift processing, acknowledgements, and day-to-day data entry.
• Manage monthly reconciliation process and annual audit with Finance Department.
• Monitor progress to goals and creation of dashboards to support front line fundraisers.
• Generate and analyze reports on fundraising progress, donor trends, and campaign effectiveness.
• Create and maintain dashboards and data visualizations to support decision-making and strategy development.
• Support Membership Manager with reporting on acquisition and renewal trends.

Portfolio Management

• Maintain and update a detailed prospect pipeline in Raiser’s Edge, ensuring accurate and timely records of all interactions by Development staff.
• Prepare regular pipeline reports and briefings for campaign leadership, highlighting progress and identifying areas for strategic focus.
• Collaborate closely with frontline fundraisers to track pipeline movement and maintain momentum across donor cultivation stages, proactively identifying and addressing any gaps in pipeline management.
• Determine cadence and suite of regular reports to CMOM senior leadership and colleagues tracking development activity.

Research and Prospecting

• Support prospect research requests for Development and Campaign teams for major donors, foundations, corporate partners, and special events.
• Prepare detailed prospect profiles on potential and current funders for the Annual Fund and Capital Campaign using in-house and online resources to convey financial capacity and giving inclinations.
• Prepare briefing materials in collaboration with the lead fundraiser that details relevant data in advance of donor and prospect meetings.

Other

• Support in department-wide activities, including annual planning, special events, communications development, etc.
• Miscellaneous duties as required.

QUALIFICATIONS

• A passion for the mission of CMOM with a collaborative, creative, and entrepreneurial spirit
• 5+ years of success in development operations, ideally in a museum or nonprofit setting
• Expertise in Raiser’s Edge database systems
• Strong analytical skills and experience with data analysis and reporting
• Excellent organizational and project management skills, as well as oral and written communication skills
• Ability to uphold fundraising ethics and respect confidentiality of donor information
• Ability to work collaboratively and communicate effectively with diverse stakeholders
• High level of attention to detail and commitment to data integrity
• Familiarity with fundraising principles and best practices

COMPENSATION

Compensation is $70,000-$80,000 commensurate with experience.

The Children’s Museum of Manhattan is an Equal Opportunity Employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

Background checks will be completed on all employees.