Case Manager, ESOL

ROLES, RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Assist Family Development Coach (FDC) with registration and enrollment process; complete Individual Service Plan (ISP) with students to clearly outline and track educational goals and support services provided
• Support participants with translation services as needed and provide digital technical assistance
• Responsible for conducting daily case management, weekly surveys, monthly interactions, and participant exit interviews; enter data of all interactions into funder Participant Tracking System (PTS) and internal tracking systems
• Work with instructors and FDC to ensure that participants meet identified contextualized literacy goals
• Closely monitor program participants’ academic progress
• Work closely with Family Development Coach to ensure students are attending program
• Provide supportive services & relevant referrals as needed such as education, health, legal, family counseling, housing and other support and wrap-around services needed as determined during the initial student assessments and action plan
• Update and maintain the program’s Referral Resource Guide; establish community connections to enhance referral services
• Provide career development and job search counseling to adult literacy students in both individual and group settings; register participants in Department of Labor JobZone website
• Collaborate with instructors to ensure that each student is assisted in the creation of a resume and general cover letter
• Work with Family Development Coach to promote and enroll participants in High School Equivalency, College and/or alternative educational pathways
• Schedule guest speakers and relevant services for participants; invite and schedule guest speakers from different career and education fields to present students with career and academic information
• Provide overall support and assistance to the program
• Attend all funder required professional development trainings
• Attend Adult Education Program Improvement Committee meetings ready to report on progress
• Complete tasks deemed necessary by Program Director and Family Development Coach
• During the months of July and August, contingent on the availability of funds, the Case Manager will transition to a position within the Education Division that is comparable in duties and responsibilities

REQUIRED SKILLS/QUALIFICATIONS:

• Must have excellent interpersonal, communication and writing skills
• Must be detail-oriented, organized, and have the ability to multi-task
• Proficiency in MS Office Suite
• Bilingual (English and Spanish) required
• Working knowledge of career counseling and/or adult education preferred
• Willing to go above and beyond program mandates for the benefit of the student

SKILLS, KNOWLEDGE & ABILITIES:

• Associates degree in Human Services or a related field and 2 years of relevant experience; or
• High School diploma (or equivalent) and at least 3 years of relevant experience required