Peer Support Groups Coordinator

Reports to: Manager of Support Groups

FSLA Status: Full Time, Non-Exempt

Hours: 32 hours per week, Monday and Wednesday 12 PM – 8 PM, Tuesday and Thursday 10 AM – 6 PM, Friday 10 AM – 2 PM (the organization closes every Friday at 2 pm), evening and weekend hours as needed. Hybrid work schedule with 2-3 days in the office.

About NAMI-NYC:

Guided by lived experience and evidence-based practices, the National Alliance on Mental Illness of New York City (NAMI-NYC) helps families and individuals affected by mental illness build better lives through education, support, and advocacy. We offer evidence-based education classes, 40+ support groups, family mentoring, a multilingual Helpline, and more to family members and individuals completely FREE regardless of income, insurance, or immigration status. We’re also the only non-profit directly supporting family members caring for those with mental illness.

NAMI-NYC also advocates for affordable, culturally responsive mental healthcare, mental health education in schools, and decriminalizing mental illness to break the endless cycle of psychiatric hospitalizations, homelessness, and incarceration.

Check out our website at www.naminyc.org and follow us on social.

Position Description:

We’re looking for our next incredible Peer Support Groups Coordinator, who is creative and has a can-do attitude. This role will be primarily responsible for day-to-day logistics to coordinate NAMI-NYC Peer Support Groups. We’re looking for an experienced peer; someone living with a mental health challenge, who is passionate about directly supporting the recruitment, training and development of support group volunteers and facilitating themselves when needed.

As a Peer Support Group Coordinator, you have respect and compassion for individuals and families affected by mental illness. You have a warm and inviting approach to engaging volunteers, love to work as part of a team, and can juggle multiple competing priorities with proven success. You’re also a flexible problem solver who embraces change and thrives in a fast-paced work setting.

You will work collaboratively with the entire programs and services team and the larger NAMI-NYC staff to deliver one of the most important mental health messages to New Yorkers — You are not alone; NAMI-NYC is here for you. We are a close-knit team of over 30 staff and the program and services team takes pride in being the heart and soul of the organization. We enjoy half days on Fridays and our generous PTO policy. We’re NAMI-NYC, so it’s also okay to take your therapy session during the workday. We get it.

The sky is the limit, and new ideas are not only welcomed but encouraged. We can’t wait to see what our next Peer Support Groups Coordinator can do.

Your Responsibilities:

To perform this job successfully, you must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide supervision and support to existing support group volunteers in collaboration with Manager and Family Support Groups Coordinator.
• Create and maintain administrative systems to ensure smooth operation of Support Group programs.
• Ensure accurate data capture.
• Aid in recruiting new support group volunteers in collaboration with Manager and other team members.
• Communicate frequently with volunteers to ensure all group sessions are fully staffed.
• Facilitate peer led support groups and provide support group coverage as needed when volunteers are absent or unable to cover their shift.
• Oversee set up and cleanup of support and social groups held in person.
• Facilitate volunteer meetings as needed; develop meeting agendas, write and distribute meeting summaries.
• Assist Manager in developing and updating volunteer training materials and facilitate volunteer trainings.
• Assist Manager in promoting support groups.
• Aid in development and implementation of new family support groups
• Participate in all relevant and/or required meetings, presentations, conferences, events, trainings and/or special projects to advance program goals.
  • Support and participate in other NAMI-NYC events, as requested.
  • Other duties as assigned

Your Qualifications:

• Bachelor’s degree required
• Minimum of two years’ experience in mental health settings
• Respect and compassion for individuals and families affected by mental illness
• Strong administrative and organizational skills
• Volunteer coordination experience preferred
• Strong written and oral communication skills
• Basic knowledge of and experience with mental illness, recovery, and the mental health system
• Work effectively with diverse populations
• Detail oriented
• Bilingual Spanish/English preferred
• Experience facilitating groups preferred
• Proficient in Zoom, Microsoft Office and Google Calendar
• Salesforce experience preferred

What Makes You Successful:

• You are able to work independently and collaboratively as appropriate.
• You are an effective problem solver.
• You are flexible and comfortable with conflict resolution.
• You remain calm and focused in stressful and/or frustrating situations.
• You have a go-with-the-flow attitude and sense of humor--that’s nonprofit life.
• You have lived experience. You understand what it’s personally like to have mental health challenges or you’re a family member or close friend to someone who does.

Salary and Benefits:

• Salary $50,000 - $60,000 annually
• Generous PTO policy
• Medical, dental and vision coverage
• 401K retirement plan
• Transitchek (when applicable)

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Physical Demands:

You must occasionally lift and/or move equipment. Evening and weekend work is occasionally required.

To Apply: We can’t wait to hear from you. Send your cover letter and resume to jobs@naminyc.org with Peer Support Groups Coordinator in the subject line. Thank you for your time!