Full-Time Teacher Services Specialist (Remote)

Fast-growing, Minneapolis-based nonprofit seeks a full-time, remote Teacher Services Specialist who is passionate about PreK-12 education. AdoptAClassroom.org (AAC) is an online, national nonprofit organization that raises funds from individual and corporate donors to provide teachers and schools with the classroom supplies needed to support student learning and success. Many educators would otherwise spend an average of $860 per year of their own money to purchase the supplies that they need to do their jobs.

The Teacher Services Specialist will be responsible for supporting our educators in our network and recruiting educators for national programs designed to support students in need. This is a great opportunity for a creative self-starter looking to grow their skills in communications in a collaborative environment. The position reports to the Teacher Services Manager.

All are welcome to apply. AdoptAClassroom.org is committed to the creation of a diverse and inclusive workforce and environment for all of our staff, board, and community. We strongly encourage BIPOC (Black, Indigenous, People of Color) and LGBTQIA+ individuals, people with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment and will be notified of their application status within a reasonable time frame.

We will start reviewing applications on Jan 13th, but will be accepting applications on a rolling basis until the position is filled.

Customer Service and Support (Average 70%) (100% in August-November)

• Assist teachers with account and order issues via electronic communications and phone.
• Retrieve order details and execute/communicate order changes.
• Communicate with AAC vendors to resolve issues with orders, maintain product listings, and answer inquiries.
• Update teacher, donor, and school admin records to ensure current information is on file.
• Troubleshoot basic site issues for users.
• Detail and report “bugs” to IT.
• Identify and elevate larger issues to key team members.

Sponsorship Outreach (Average 20%) (60% in March-April)

• Research, call, and email appropriate school district and school building contacts to identify and confirm teachers and schools to receive donations from corporate sponsors in designated markets across the nation.
• Utilize Salesforce to track outreach progress and maintain thorough and up-to-date contact records in AAC database, including notes and records regarding relevant communications with schools and districts.

Database Management (5%)

• Correct, create, and update records for teachers and schools in Salesforce to ensure data integrity.

Develop relationships with key teachers (5%)

• Develop a deeper understanding of educator needs and advise staff on various projects involving the teacher community.
• Identify and build relationships with teachers who can serve as good spokespeople with the media on behalf of AAC or that can provide the marketing team with interviews or other marketing content.

Demonstrated strengths in the following competencies:

• Effective communication skills, both written and verbal (up to 80% of this position requires ongoing communication via phone and email)
• Organization skills that keep you on track to meet deadlines
• Data management and attention to detail to effectively manage and track information for a large quantity of external relationships
• Ability to work well both independently and as part of a team
• Experience with nonprofit organizations a plus
• Experience with teaching and/or with schools a plus

Qualification Requirements:

• Proficiency with Google applications (Gmail, Calendar, Sheets, etc)
• Familiarity with CRM or database systems; knowledge of Salesforce is a plus
• Familiarity with Zendesk or similar applications is a plus