Director of Development Operations

Job Title: Director of Development Operations

Reports to: Chief Development Officer

Type: Full-Time

Category: Development

Salary: $90,000

Job Summary

Attention development professionals who love data and problem-solving. You will lead donor stewardship and revenue growth through data analysis, reporting, and project management. Through your work with Salesforce NPSP, fundraising best practices, prospecting, and management reporting., you will advance UTEC’s mission to nurture the ambition of young adults to trade violence and poverty for social and economic success. You will report to the Chief Development Officer, supervise a Development Associate, and work closely with our dynamic Development team.

Reasons to Love this Role

• Impact: Your work will advance UTEC’s mission in several highlighted areas.
  • Innovations in job training and wraparound support for young adults ages 18-25
  • Launching a new transitional housing program
  • Reducing stigma around mental health issues and expanding mental health support
  • Advocacy for policy and systems change in the criminal justice system
  • Launch of a new food truck social enterprise
  • Training and technical assistance for other youth-serving and violence-prevention organizations
• Work-life balance: A full week off between the Christmas and New Year holidays, a minimum of three weeks vacation per year, and 3 pm early closure on Summer Fridays. After 3 years on staff, UTEC employees are also offered a paid three-week sabbatical with up to $1,500 in related expenses.
• Career advancement: An individualized professional development plan and up to $6,500 per year for training that you choose related to development operations and other aspects of philanthropy, DEI, social justice, or leadership development.
• Attention to wellness! UTEC provides a Benepass fund of $1,200 per year to offset expenses that increase wellness - as you define it - including gym memberships, restaurants, groceries, home or car repair, travel, and more. UTEC also prioritizes mental health by reimbursing staff for mental health co-pays.
• DEI Values: Our culture is like no other - DEI training, team-building activities, and celebrations are just some of the ways UTEC builds community.

Responsibilities

Donor Database Management, Reporting, and Analysis (40%)

• Manage the organization’s donor database and all related operational processes to ensure data integrity and accurate segmentation.
• Create lists and track responses for direct mail, email, and online fundraising appeals, campaigns, and events.
• Design and produce regular reports on fundraising progress, donor retention, and campaign results.
• Analyze fundraising results and recommend improvements to enhance donor engagement.
• Develop dashboards and reports to monitor key productivity indicators, donor trends, and campaign results.
• Train staff on the proper use of fundraising software and tools.
• Partner with Chief Development Officer/ organization leadership to set goals, build associated pipeline management dashboards and reports, and prepare annual revenue budget and monthly forecast reports.
• Hold monthly meetings with fundraising staff to review dashboards for accuracy and progress toward goals.
• Ensure compliance with all relevant regulations and policies.

Donor Stewardship (40%)

• Develop and manage donor acknowledgment processes to ensure prompt and personalized communications.
• Implement and oversee donor recognition and stewardship initiatives, such as impact reports, donor appreciation events, and personalized engagement strategies to foster donor loyalty and satisfaction.
• Manage a small portfolio of donors.
• Assist with planning and execution of fundraising events.

Prospect Research and Tracking (20%)

• Conduct prospect research to identify potential major donors and partners.
• Build systems for tracking and cultivating relationships with high-potential prospects.

Required Skills/Abilities

• Proficiency in donor management software (e.g., Salesforce NPSP, Raiser’s Edge).
• Proficient in Google platform or Microsoft Office Suite.
• Intermediate-level skills in Excel or Google Sheets, including the use of pivot tables.
• Strong analytical skills and attention to detail.
• Excellent communication and project management skills.
• Strong organizational and problem-solving skills and a commitment to internal customer service excellence.
• Ability to work collaboratively and manage multiple priorities under tight deadlines.
• Commitment to UTEC’s principles of social change, diversity, equity, inclusion, and community building.

Education and Experience

• Bachelor’s degree or equivalent experience in fundraising, nonprofit management, or a related field.
• 7+ years of experience in development operations, fundraising, project management, or database management.
• Experience managing a small team of staff
• Experience with Salesforce NPSP is preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

Background on UTEC

UTEC is a youth development and social justice organization. The mission is to ignite and nurture the ambition of young adults to trade violence and poverty for social and economic success. We are dedicated to helping young people ages 18-25 in the communities of Lowell, Lawrence, and Haverhill Massachusetts overcome the very real challenges of interrupted education, gang involvement, and incarceration. We believe that: If young adults who are caught up in the school-to-prison pipeline are productively engaged in UTEC activities and supports for an extended period during the critical ages of 18-25, then by 25, they will have the skills and resilience they need to pursue their dreams and avoid further involvement in the criminal justice system. For more info, please visit www.utecinc.org.

UTEC’s vision and pledge for Diversity, Equity, and Inclusion is to honor, value, support, and protect individuals' lived experiences and expertise regardless of their position or title in the organization. This is how we create a space of comfort, courage, and growth. See the full pledge here.

Compensation

$90,000 plus benefits. UTEC offers a competitive benefits package that starts with 3 weeks of vacation plus a week off between the Christmas and New Year holidays, 12 holidays, 10 sick days, 2 personal days, and 3 bereavement days, as well as health, dental, and vision insurance starting day one. We also offer life insurance, first-time homeowners down payment assistance, cost of living increases, a paid sabbatical after three years, and a 401K retirement plan with up to $2,000 savings match. See more about our benefits here.

UTEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UTEC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.