Intern, Stewardship

SUMMARY

USA for UNHCR, a certified Great Place to Work non-profit organization headquartered in Washington, DC, is excited to announce its annual Internship Program for Summer 2025. USA for UNHCR’s vision is “A world where every person forced to flee can build a better future.” and its mission is to protect and support refugees by mobilizing resources, elevating awareness, and driving action through a network of engaged supporters.

The Stewardship team seeks a highly motivated individual to serve as an intern, primarily providing support to the Supporter Relations staff. This paid internship will provide excellent opportunities for contributing to USA for UNHCR’s mission and vision. The internship is open to undergraduate students who are in the process of completing any bachelor's degree or equivalent coursework and wish to gain exposure to administration and operations of humanitarian fundraising. The internship is an in-person 10-week assignment. The intern will be expected to work with the Stewardship team, primarily Supporter Relations staff, and participate in various programmatic team activities. The intern must embody USA for UNHCR values: Passionate, Data-Driven, Transparent, Forward-Thinking, Cutting Edge, and Dynamic.

This paid internship runs from June 2, 2025, to August 8, 2025. The position is hybrid, requiring in-office work on Tuesday, Wednesday, and Thursday, and remote work on Monday and Friday. The intern must be available for the entire 10-week duration. The internship is based at our office in Washington, DC. Room and board are not included.

DIVERSITY STATEMENT

USA for UNHCR takes pride in cultivating a diverse and inclusive workplace, producing diversity and difference of our staff at all levels. The more diversity we have in our team, the more unique perspectives, and bright ideas we share. At USA for UNHCR, we are driven by the value of excellence, while also acknowledging the multi-dimensional ways in which excellence can be achieved. In our work, excellence means that every employee, stakeholder and partner deserve the best care, regardless of their race, color, gender identity, religion, national origin, ancestry, citizenship, physical ability, sex, sexual orientation, and veteran status. We embrace employees and candidates from these underrepresented groups to help make this vision, A World Where Every Person Forced to Flee Can Build a Better Future, a reality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supporter Communications and Stewardship

• Answer inbound donor and supporter phone calls, taking prompt and appropriate action with each caller and quickly alleviating concerns and anxieties.
• Assist callers in making donations, updating gift/payment information, answering questions and addressing concerns in a highly personalized, personable and empathetic way.
• Prioritize donor retention by offering alternative options to cancellation requests.
• Exercise sound judgement and adherence to protocol to escalate phone calls when appropriate.
• Provide accurate and concise call notes, effectively summarizing donor status, purpose of the call and ultimate resolution for each call.
• Recognize and maximize opportunities to deepen conversations with donors by asking follow-up questions and engaging in conversation toward greater understanding of callers’ anxieties, frustrations, inspirations and motivations.
• Follow-up with donors within 48-72 hours when immediate solution cannot be provided.
• Maintain confidentiality and compliance in working with sensitive donor data at all times.
• Support other administrative tasks and development operations projects as assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 0-2 years of relevant experience
• Ability to be a quick and eager learner
• Strong attention to detail
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to quickly learn new software and database programs
• Demonstrates passion; the willingness to go the extra mile and stellar customer service
• Well organized, and proven ability to multi-task and manage their time
• Strong communication skills, both written and verbal
• Demonstrates passion for USA for UNHCR’s mission
• Be able to identify and resolve problems in a timely manner and gathers and analyzes information skillfully
• Have high energy, clear goal orientation and strong work ethic.
• Be an effective team player, be collaborative.
• Have strong organizational skills.
• Be open to others’ ideas and demonstrates a neutral position when dealing with combative issues.
• Be able to adapt to changes in the work environment, manage competing demands

WORK LOCATION

Headquarters Office – Washington, DC

COMPENSATION

$18 per hour

DISABILITY SPECIFICATIONS

USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply.