Help Desk and Operations Intern

POSITION SUMMARY

The Help Desk and Operations Intern will be responsible for updating and maintaining documentation, including the Standard Operations Manual and Knowledge Base Articles, to ensure clarity and alignment with best practices. Additionally, assist with asset management verification, helpdesk application selection, and system upgrades for Windows 11 and Mac OS.

Hours Per Week: 35 hours a week| Monday-Friday (9am - 5pm) | Pay Rate: $20 an hour

To be considered you must be a student enrolled in an undergraduate program. The Internship will run from late April - August 1st, 2025.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Documentation: Updating the Standard Operations Manual for the Helpdesk, ensuring that all procedures are clearly documented and aligned with current best practices.
• Creating and Reviewing Knowledge Base Articles in the Avanti Helpdesk system, simplifying complex technical processes into easy-to-understand guidance for staff of all technical backgrounds.
• Assisting in the Selection Process for a New Helpdesk Application, providing research, documentation, and feedback to help determine the best solution for our organization.
• Cleaning Up and Verifying Asset Management Systems, ensuring our data is accurate and matches the actual inventory in stock and in production.
• Updating the Standard Operating Procedure Manual for Operations, improving clarity and consistency across key operational workflows.
• Assist in Windows 11 & Mac OS upgrades for each operating system.

REQUIRED KNOWLEDGE, SKILLS, AND ACTIVITIES

• Basic IT Concepts: Understanding of computer hardware, software, and networking fundamentals.
• Operating Systems: Familiarity with Windows, macOS.
• Technical Troubleshooting: Ability to diagnose and resolve technical issues.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Analytical skills to identify and solve problems efficiently.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Teamwork: Ability to work collaboratively with others.
• Adaptability: Willingness to learn and adapt to new technologies and processes.

REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

• Currently enrolled undergraduate student in a accredited university/college majoring in computer science or IT-related, is required.
• Good Work Ethic & Desire to Learn
• Excellent oral and written communication skills
• Experience using Microsoft Office Suite