Intake Specialist

South for South Asian Survivors Helpline Intake Specialist (Part-time/Temporary)

Position Description

Organization Overview

Sakhi for South Asian Survivors exists to represent the South Asian and Indo-Caribbean diaspora living in America in a survivor-led movement for gender-justice by providing culturally competent direct services such as a helpline, counseling, advocacy, housing assistance, economic empowerment, food justice, elder abuse intervention, and youth programs that honor the collective and inherent power of all survivors of violence.

Our office offers a unique work environment that is collaborative, fun, and committed to social justice.

The Intake Specialist will respond to Sakhi’s helpline calls between 2:00 - 5:00 PM, Monday through Thursday. These hours are subject to change based on the need/expansion of the helpline hours. They will be responsible for maintaining accurate documentation and summary for all the calls. This position reports to the Helpline and Volunteer Manager.

RESPONSIBILITIES

• Conduct basic intake and assessment for all callers through a trauma-informed lens

• Enter intake data ensuring accuracy and completeness of records

• Maintain records of Helpline calls through Salesforce

• Screen for potential crises and initiate crisis intervention protocol as needed, such as to address suicidality or child abuse/neglect

• When necessary, provide crisis intervention and help formulate a safety plan for the next 12-24 hours

• Collaborate with the AVP team to triage new cases, presenting issues, and other factors impacting callers

• Any special projects and/or other duties as assigned

• Refer clients internally to other departments within Sakhi, as well as externally when appropriate

Qualifications

Candidates must be over 18 and authorized to work in the United States. Sakhi will not sponsor for a work visa.

IDEAL CANDIDATE

• Must embrace Sakhi’s mission of eradicating gender-based violence and be able to articulate Sakhi’s role within its community

• Have experience working on a crisis helpline or in the nonprofit sector

• Must be familiar with and demonstrate competency in effective assessment techniques

• Fluency in one or more South Asian languages, especially Bengali, Hindi and/or Urdu,

• 2 years of experience in gender based violence work

• Experience with using Salesforce

• Be open to working independently and be a “self-starter”

• Be organized and exhibit follow through on tasks and goals.

• Display a positive attitude, show concern for people and community, demonstrate presence, self-confidence, common sense and good listening ability

• Be organized and detail oriented, with strong writing and communication skills

This is a part time position for 12 hours weekly with a teleworking schedule. Salary is $25.00 per hour.

At Sakhi, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. Sakhi is an Equal Opportunity/Affirmative Action Employer. Bilingual/bicultural applicants, persons of color, people with disabilities and GLBTQI people are strongly encouraged to apply.

Applications accepted on a rolling basis. Ideal candidates will be available to start as soon as possible. Please complete the application via Sakhi’s Career Center, available on our website. You must submit a resume and cover letter with your application to be considered. Only applicants selected for an interview will be contacted.