Operations Manager

We also have a Chinese translation of our job description, which can be accessed here.

Organization Overview

Golden Gate Senior Services (GGSS) was established in 1975 with a mission to maintain and improve the well-being of older adults and adults with disabilities. Our neighborhood-based centers, the Richmond and Castro Senior Centers, foster healthy aging through activities, nutrition, education and friendship. The Richmond Senior Center (RSC) provides congregate meals, recreational and educational activities, computer access and classes, field trips, and a variety of workshops to support aging in place. With support from San Francisco Department of Disability and Aging (DAS), the RSC also offers an Aging and Disability Resource Center, a Golden Gate Village, and Home Delivered Groceries programs for seniors and adults with disabilities.

Summary

Under the supervision of the Richmond Senior Center Director, the Operations Manager will oversee RSC processes and operations to ensure productivity and quality. This is a role that involves working directly with the Financial Manager, supervising staff timekeeping and processing payroll. Their main duties include overseeing the recruiting and hiring process, improving productivity and efficiency, and managing quality standards. They will support the design, implementation, refinement, and reporting of RSC functions. This position will organize and coordinate center administration and procedures to ensure organizational effectiveness, efficiency, and safety.

Duties and Responsibilities

Provide support with multiple functions including Finance, HR, Office Management, Programs, Facilities and GGSS Board Meetings, including, but not limited to:

FACILITIES MANAGEMENT

• Responsible for day-to-day operations of Center to ensure maximum efficiency
• Responsible for cleanliness and appearance of Center; supervises custodian or custodial service provider, and coordinates shared responsibility amongst all staff for maintaining office space
• Responsible for facilities maintenance and communicates directly with property management and maintenance vendors

OFFICE MANAGEMENT

• Maintains proper filing of office records and information as needed, including maintaining master files for all forms, policies, and procedures
• Updates and maintains user manual for audiovisual and other technology
• Develops and implements operational and safety processes and systems, including the generation of new protocols
• Maintain required DOL/EDD documentation and ensure postings meet current regulations
• Develops, implements, and maintains Center administrative procedures pertaining to supply inventory, central files, office equipment, mail distribution and purchasing
• Seek out ways to improve office life

FINANCE/HUMAN RESOURCES

• Utilizes QuickBooks Online to assist with accounting processes
• Partner with Financial Manager in managing timesheets, payroll and benefit programs
• Work with the Executive Director and Financial Manager to build company-wide systems for invoicing, accounts payables & receivables, financial audits, and other financial activities
• Coordinates payments, donations and other revenue, as well as managing petty cash and reimbursement requests
• Obtains and submits new vendor/contractor paperwork
• Assists with recruiting and hiring processes, onboarding/offboarding employees, and works with the Director to develop staff training opportunities

PROGRAM SUPPORT

• Plays a key role in running company events, both externally for clients and visitors, and internally for the team
• Contributes to special projects, research, and other duties as assigned

Necessary Certifications, Knowledge, Skills and Experience:

• Minimum of 2 years of operations leadership experience in a high-growth, start-up environment
• Strong multitasking and project management skills
• Proficiency using, or ability to learn how to use, AV and other technology
• Flexible and creative approach to problem solving
• Excellent communication skills
• Proficiency in modern productivity, calendar, and communication applications (GSuite, Teams)
• Proficiency in Microsoft Office 365

Preferred Certifications, Skills, and Experience:

• Proficiency in Adobe Creative Suite
• Advanced Excel/Google Sheets skills
• Experience with QuickBooks Online
• Bilingual English/Cantonese preferred
• Driver’s License and access to car is strongly preferred

Physical and Other Qualifications:

• Must be able to move objects weighing up to 75 lbs.
• Must be able to use tools that require wrist and hand movements
• Must be able to maintain crouching and bending positions for extended periods of time
• Tasks require a variety of physical activities, generally involving muscular exertion, such as walking, standing, stooping, sitting, reaching, etc.
• Ability to withstand prolonged periods sitting or standing in front of a computer
• Ability to stand for long periods at events and activities
• A tolerance for a lively, sometimes noisy work environment and ability to focus with activity in the background

Position Details:

Pay range: $74,880 - $85,280 annually

Hours: 40 hours per week on site (occasional evening and weekend work), full-time, non-exempt

Benefits: Kaiser Health, Delta Dental, 15 paid holidays, and 2 weeks' vacation

Location: This is an onsite position based in the Richmond District of San Francisco, CA.

To Apply: Please fill out our online application on this page. We ask for your resume along with answers to a couple of application questions in lieu of a cover letter.

This search is being run by NRG Consulting Group. Please contact jobs@nrgconsultinggroup.org with any questions.

GGSS thrives on embracing a diverse community of co-workers, volunteers and participants. We believe that our team should reflect the community we serve, and we are dedicated to being an equal opportunity and affirmative action employer. Our hiring decisions are based on the qualifications, achievements and enthusiasm of candidates who support our mission and culture.