Temporary Member Care Assistant (Membership, Medical Association)

Position Overview:

Our client, a prominent medical association focused on advancing cardiovascular care, is seeking three temporary Member Care Assistants to join their dedicated Membership team for a two-month assignment. This role is essential in managing the increased volume of member support inquiries, ensuring timely and high-quality responses. The successful candidates will play a vital role in maintaining service levels and enhancing member satisfaction. The role would start immediately with an end date of December 20, 2024.

Key Responsibilities:

• Handle administrative tasks efficiently, including responding to emails, managing return mail, answering phones, and engaging in live chat support to the association’s members.
• Provide clear and effective communication to resolve member inquiries and issues promptly.
• Organize and manage multiple tasks while prioritizing in a fast-paced environment to meet service level agreements (SLAs).
• Collaborate with team members and adapt to changing demands as needed.

Ideal Candidate:

• The ideal candidates are quick learners who are team-oriented and customer-focused.
• They should be adaptable, agile, and able to work both collaboratively and independently.
• Candidates should not be intimidated by high workloads and should be motivated by contributing positively to the team dynamic.

Required Skills and Qualifications:

• Strong communication skills for effective member interaction.
• Excellent organizational abilities and the capacity to multitask.
• Proficiency in using email and chat platforms.
• A customer service orientation with a focus on prompt issue resolution.
• Experience in customer service, strong administrative skills, and technical proficiency (Salesforce is a plus).
• Ability to thrive in a high-volume, fast-paced environment.

Salary: $20-22/hr

Benefits information available upon first interview.