Client Engagement Administrator

ABOUT NPAG

NPAG is a consulting firm at the intersections of talent strategy, executive search, organizational development, and leadership & organizational capacity building. We are dedicated to serving mission-driven organizations at the leading edge of movements for social change. Our core business is expanding the capacity and diversity of nonprofits by helping them build teams of leaders, changemakers, connectors, and disruptors to advance the missions they serve.

Over our 20+ years in business, we have developed a team and company platform that is distributed and closely connected virtually from all regions of the U.S., and mobile as needed, to serve clients in their home communities. We offer a creative, energetic, family-friendly workplace environment – our 25 staff span all regions of the U.S., Europe and Latin America, and represent a wide diversity of experiences, perspectives, identities, and both functional and subject areas. This allows us to provide the highest quality services with a full range of flexibility that results in a sector-leading value proposition for our clients and employees.

Our growing team seeks a part-time Client Engagement Administrator (CEA) to provide flexible administrative support and project management across client serving teams. This position will be a part of NPAG’s Core Support/Operations Team and will support Principals/Managing Directors and their teams with project management, scheduling, client communications, and development and delivery of client materials. As a critical team member, the Client Engagement Administrator will assist the project leads and teams in developing and managing to project timelines, generating deliverables and complex client-facing materials, and work directly with clients and their team members to coordinate interview schedules and other critical meetings per project plans. This role will also provide support to the project leads and their teams with facilitation (both technical and administrative) support during key client meetings, help to finalize and prepare client materials for delivery, and assist with sensitive client, candidate, and team communications.

Strong candidates will be highly detail-oriented, tech-savvy, love to multi-task, be able to prioritize and manage tasks in a dynamic environment, take pride in providing the highest quality of client and team support, be able to act nimbly and productively to meet shifting priorities and tight timelines and be an active member of an amazing team of people who are passionate about the work we do. Additionally, they will have the ability to quickly gain a strong working knowledge of service offerings, team capabilities, and business development acumen to support the NPAG enterprise.

DESIRED QUALIFICATIONS

Successful candidates will, first and foremost, be committed to serving the missions of our clients - including but not limited to their support of movements effecting change that advances social justice.

The ideal candidate will additionally have the following experience, skills, and competencies:

• A passion for and commitment to working with a team that is inspired by positive social change, driven to learn, and dedicated in its discipline to excellence.
• Strong project management skills ideally combined with experience supporting leaders and teams with complex scheduling needs, sensitive internal/external communications, and proofing/preparing client materials for final delivery.
• Excellent communication and collaboration skills including the ability to provide clarity of roles, deadlines, and team commitments across team members.
• Comfort working within a remote environment (must be based in Pacific or Mountain Standard Time Zone), and willingness to flex occasionally outside of standard work hours to support client/team needs.
• Exceptional fluency and savvy with web-based technologies and apps such as the Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneNote, Teams), SharePoint, Zoom, SurveyMonkey, Doodle, graphics and web editing, as well as other project/work management tools such as CRM software or other database experience is strongly desired.
• Proactive in outreach to obtain required answers, materials, or support to keep projects within established timelines.
• Reliable follow-up and delivery on mutually agreed-to tasks.
• Ability to work independently and to problem-solve effectively balanced with the wisdom to know when to seek guidance.
• Capability to craft clear, concise, and professional communications to clients or other external contacts.
• Ability to work across a team and to balance multiple lines of communication to ensure internal coordination.
• Desire to contribute to a growing enterprise and the ability to proactively recommend areas for increasing efficiencies both within own position as well as company-wide.
• Willingness to both provide and seek out performance coaching and feedback.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong attention to detail.
• Superior customer service skills.
• Strong work ethic and pride in quality work.

WORK LOCATION, COMPENSATION & BENEFITS

Work Location: This is a part-time (10 - 20 hours typical work week), 1099-contractor position. Candidates must be able to work effectively from home/remotely in Pacific or Mountain Standard Time Zone. Candidates should be willing to provide support outside of one’s standard business hours from time-to-time. However, our organization values a strong work/life balance and allows individuals to craft a work schedule that matches their needs within the guidelines of being able to effectively support team, candidate, and client schedules and deliverables.

Compensation: The hourly rate for this position will be $30 - $33 an hour, commensurate with experience.