Help 365 Mobile Bilingual SNAP Enroller

JOB DESCRIPTION

Help 365 Mobile Bilingual SNAP Enroller

Location: New York, NY

New York Common Pantry is one of the city’s largest food pantries, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization, experiencing rapid growth and expansion at this time.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 104,000 distinct people--over 660,000 visitors each year. Last year, we served almost 10.2 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

NYCP is seeking a Help 365 Mobile Bilingual SNAP Enroller to join our growing Help 365 Mobile Social Services team. The primary purpose of the Help 365 Mobile Bilingual SNAP Enrolle is to assist families and individuals in need; the elderly, and individuals with limited English proficiency with submitting and acquiring Supplemental Nutrition Assistance Program (SNAP) benefits through the HRA’s Mail Application & Referral Unit (MARU) or using the online Paperless Office System (POS) provided by the New York City Human Resources Administration (HRA). Extensive travel throughout the Bronx, Brooklyn, Manhattan, and Queens is required.

The Help 365 Mobile Bilingual SNAP Enroller will report to the Social Care Network Resources & Referral Manager at the 8 East 109th, New York, NY 10029 location. The schedule for this position is Monday through Friday: 9 am - 5 pm; 1-hour lunch. This is a Full-Time position, 35 hours a week, non-exempt.

Responsibilities:

• Travel to designated areas within four of NYC’s boroughs, Bronx, Manhattan, Brooklyn, and Queens, to engage potential SNAP applicants.
• Verify that all potential applicants have been properly screened for SNAP benefits prior to their scheduled appointment.
• Confirm appointments with scheduled applicants 24 to 48 hours in advance.
• Submit a minimum of 11 SNAP applications weekly through ACCESS HRA, HRA’s Mail Application & Referral Unit (MARU), or HRA’s Paperless Office System (POS).
• Follow-up with applicants to ensure that HRA has contacted the applicant for the appointed telephone interview.
• Provide immediate formal mediation between the applicant and HRA, as required, ensuring successful receipt of SNAP benefits.
• Verify receipt of benefits and amounts awarded at the conclusion of the application process.
• Maintain accurate tracking spreadsheets of SNAP applications submitted and the benefits received.
• Present referrals to the NYCP pantry program; complete intake and orient participants on the program rules and regulations.
• Other responsibilities as assigned.

Qualifications:

• A minimum of two (2) years of experience working in Human Services or related fields is required.
• A Bachelor’s degree in Social Work or a related area of study is preferred.
• Full professional proficiency level in English and Spanish is required.
• Commitment to helping the communities in need and NYCP’s work and mission.
• Understand the eligibility requirements for SNAP.
• Previous experience with POS is preferred but not required.
• Knowledge of experience with public benefits and utilizing database platforms to capture information.
• Computer literate and clerical skills with typing at least 25 wpm.
• Proficient with Microsoft Office Suite, and Google Drive.
• Experience with Case Management databases is a plus.
• Comfortable working with diverse populations.
• Highly organized and detail-oriented.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $19.00/hour - $21.00/hour

Benefits:

• Paid time off, including Vacation, Personal, and Sick
• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance
• Paid Holidays
• 403(b) Retirement Account
• Employer Paid Life Insurance, Short-Term, and Long-Term Disability
• Pre-tax Transit benefits
• Voluntary Pet Insurance

PI250223678