Senior Staff Assistant

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. The Senior Staff Assistant provides administrative support for Academic Affairs, including the Provost, the Assistant Provost, the Dean for Teaching and Learning, the Director of Online Learning, the Director of the Institute for Trauma, Adversity, and Resilience in Higher Education, and other areas within Academic Affairs. The Senior Staff Assistant provides additional administrative support and office coverage to the Office of the President.

The responsibilities are clerical, administrative, and confidential. The Senior Staff Assistant will assist with daily office functions and operations, provide assistance and referrals to employees, students, and other visitors, and maintain filing and records systems. The Senior Staff Assistant will assist with special projects and programs as assigned. The individual will develop a high level of division-specific knowledge and will regularly interact with faculty, staff, students, external partners and visitors to the College.

Successful candidates possess the following character traits: customer focus, comfort around college executives, dealing with ambiguity, effective time-management and interpersonal skills, high work ethic, integrity, and trustworthiness. The ability to maintain confidentiality is critical in this position.

Key Responsibilities and Duties:

• Provide administrative support to the Provost, Assistant Provost, the Dean for Teaching and Learning, the Director of the Institute for Trauma, Adversity, and Resilience in Higher Education, and the Director of Online Learning, including calendar management and preparation of materials for meetings and travel;
• Provide administrative support for other staff, offices, and programs that report to the President, Provost, and Assistant Provost;
• Maintain positive working relationships with faculty, staff, and students across the College;
• Serve as a resource for students, faculty, and staff on academic and related matters;
• Address inquiries, concerns, and requests from internal and external constituencies in a helpful, professional, and timely manner;
• Assist with processing and documentation of curriculum changes;
• Assist with budget preparation and maintenance;
• Assist staff with planning and coordination of events and conferences, including but not limited to the annual Evening of Excellence;
• Collaborate with faculty, staff, and administrators on committees, special projects and activities as assigned;
• Exercise sound judgment especially when handling confidential and sensitive information;
• Maintain filing and records system of highly confidential documents;
• Responsible for tracking the departmental budgets, entering invoices into the financial database for approval, and running quarterly and annual reports. Monitor and review expenditures related to the departments’ budgets;
• Coordinate meetings, including large, complex meetings that span multiple days, locations, departments, and individuals;
• Support MassBay’s commitment to the College’s strategic initiatives to support all students;
• Support MassBay’s commitment to embracing a community free of bias;
• Contribute to discussion and review of applicable College policies and practices to support all students;
• Engage with all offices at the College on issues related to student success;
• Perform other tasks as assigned.

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
• Engage with the Office of Diversity on issues related to underserved student success;
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Bachelor’s degree;
• Four (4) years of working experience in key responsibilities and duties;
• Proficiency in Microsoft Office applications;
• Demonstrated experience in a customer service role;
• Ability to practice diplomacy and empathy when complex scenarios arise;
• Excellent written and oral communication skills.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Experience with PeopleSoft or other student information systems;
• Experience in higher education administration.

Additional Information:

Salary Range: $58,000.00 - 68,000.00 Annual Salary

Position Type: Non Unit Professional

Application Deadline: Open until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College’s Affirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.