Library Clerk - Borrower Services - 20 hour

ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers' advisory and clerical duties in all areas of the library.

• Deliver exceptional and engaging customer service to the public.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
• Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Monitor public areas of library.
• Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
• Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• Other duties as required for the good of the Library.

MINIMUM REQUIREMENTS:

Education and Experience: High school diploma or high school equivalency is required.

Knowledge, Skills and Abilities:

• Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication and interpersonal skills and a positive attitude.
• Sound judgment and problem-solving skills, including ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
• Knowledge of current technology and technological trends.
• Ability to operate computers, equipment, software and systems.

PREFERRED QUALIFICATIONS: Bachelor’s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.

SCHEDULE: The work week is 20 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

• Monday 8:30-5
• Tuesday 12:30-9
• Saturday 12-5

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

• Resume
• Cover Letter