Partner Success Strategist (Faith)

About the Role

FreeWill is seeking a Partner Success Strategist (Faith) to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a client-facing role managing a large portfolio of faith-based nonprofit and house of worship partners who are using our fundraising tools. This is a full-time remote position.

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options. The salary range for this role is $65,000-$72,000 and will come with stock options and full benefits. This role is also eligible for variable compensation, paid out quarterly and based on goal achievement.

Responsibilities

• Produce outstanding fundraising results for nonprofits
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Maintain relationships year over year through renewals and upsells to provide more value to partners
• Onboard and launch new partners to set the tone for an interactive and successful partnership
• Lead regular meetings and other communications with partners to ensure that goals are understood, met and exceeded
• Work across multiple teams to create and follow systems to track partner campaigns and progress with FreeWill; identify patterns and provide insight on best tactics
• Provide marketing support to partners based on established best practices and adjust approach as new developments occur. Work closely with content/marketing team to portray partner needs and collaborate for the best product
• Report key metrics and updates to partners on a daily and monthly basis
• Communicate with partners about new FreeWill developments and proactively offer value
• Stay on top of latest nonprofit fundraising and customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Required Skills and Experience

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

• 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success, and/or a church based equivalent
• 1+ years experience working in faith-based spaces
• Comfort working with nonprofit partners across all religions and denominations and a desire to support a wide variety of faith nonprofits partnering with FreeWill
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment

Preferred Skills and Experience

• Experience in fundraising and/or marketing for faith-based organizations
• Experience working on a SaaS customer success or sales team
• Pastoral experience within houses of worship
• Background in religious studies or theology

Hiring Process

The hiring process for this role is as follows:

• Recruiter Phone Screen (30 minutes)
• Hiring Manager Video Interview (30 minutes)
• Presentation (30 minutes live; approximately 45 minutes to prepare on your own time)
• Final Video Interview (30 minutes)
• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.