Open Path Partner Success Team Lead

Open Path Partner Success Team Lead

Be the Bridge Between Technology & Social Impact!

Remote Position (U.S. based) | $112,000 to $125,000

Join Our Employee-Owned Technology Company

At Green River, we build software and create solutions that improve the world. Through our ESOP, we are a 100% employee-owned company, so every team member has a direct stake in our success and impact. Since 2000, we've partnered with government agencies, nonprofits, and forward-thinking corporations to deliver technology solutions that matter.

We are an established web application development firm known for our engineering excellence and commitment to "software and analytics for a better world." Our distinctive culture emphasizes collaboration and shared purpose, where team members unite around a clear vision of success and meaningful impact. We demonstrate this through our dedication to continuous process improvement, advancement of social justice, and technical innovation - all measured by tangible outcomes that reflect our core values and mission.

What You'll Do

Open Path is an innovative data platform to support homeless services. An open-source, HUD-compliant Homeless Management Information System (HMIS) with extraordinary data integration and analysis facilities, Open Path supports alternative, integrated service delivery and coordination models. Green River works with direct service providers, CoC lead agencies, municipalities, county government, and state agencies on projects that range from basic HMIS installations to broad multi-sector data-sharing initiatives.

Our Partner Success Team Lead will ensure our customers and partners can best use Open Path to meet their needs. Specific responsibilities include:

• Lead a growing team that is focused on building successful partnerships with customers.
• Gain insight into our customers' specific challenges to inform future product design.
• Manage day-to-day customer relationships, including onboarding, installation, training, adoption, retention, and satisfaction.
• Establish and maintain data-driven customer support and success metrics.
• Manage support-related communications; track issues, resolutions, and follow-up.
• Establish a feedback-driven knowledge base and develop and maintain customer success strategies and best practices.
• Oversee creation and management of product documentation, training, and related materials.
• Develop a deep understanding of the product and assist in product feature design, testing, and implementation.
• Conduct demonstrations of functionality, and help expand our user base.
• Properly align contracted services with customer needs.

We're Looking For

• Familiarity with HMIS (HUD requirements and practical implementation) is required
• HMIS administration experience is preferred
• Proactive problem-solving approach
• Passion for using technology for positive social impact

Why You'll Love Working Here

• Ownership Culture: As an employee-owner through our ESOP, you'll share in the company's growth and success
• Remote-First Environment: Work from anywhere in the U.S. with a flexible schedule
• Exceptional Healthcare: We cover up to 100% of medical insurance premiums, plus the option to participate in group dental and vision insurance plans
• Financial Security:
  • 401(k) with company matching
  • Company-paid life insurance
  • Company-paid short-term and long-term disability coverage
  • ESOP retirement benefits
• Work-Life Balance:
  • Up to 3 weeks of PTO upon hire, 4 weeks PTO after three years of employment
  • Paid parental leave, bereavement, and jury duty leave
• Remote Work Support:
  • Home office setup and maintenance allowance
  • Communication tools stipend
  • Co-working space reimbursement

Requirements

• Must be based in the United States and legally authorized to work in the U.S.
• No visa sponsorship is available

How to Apply

Submit your resume and cover letter explaining why you're excited to join our mission-driven, employee-owned company.

Green River is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In accordance with our beliefs and Title VII of the Civil Rights Act, Green River does not discriminate based on race, creed, color, ethnic origin, nationality, religion, gender, sexual orientation, gender identity or expression, age, or disability.