RN Care Manager

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

• *NOW OFFERING A $4,000 SIGN ON BONUS***

Boston Health Care for the Homeless Program Street Team is seeking a full-time RN Care Manager. You’ll work with an integrated and multidisciplinary team that seeks out the men and women of our city who live in alleys and under bridges, offering both urgent and continuous medical and behavioral health care. To succeed in this role, you must be a flexible, compassionate, and self-motivated individual who embraces the mission. You are committed to delivering low-threshold, high-quality nursing, and care management in various non-traditional locations, to a vulnerable population of individuals with a history of chronic street homelessness.

Hours: Full time; 8:30am-5:00pm

Responsibilities:

• Nursing triage for busy, low-barrier Street Team Outpatient Clinic at MGH (1 day a week)
• Conduct street outreach and provide nursing care in this context as appropriate.
• Visit previously homeless patients in their homes and provide nursing care in this context as appropriate.
• Provide outreach-based care management, and non-judgmental clinical support, in collaboration with other Street Team members, and as part of the Behavioral Health Community Partners Program
• Engage patients with substance uses disorder and mental illness, with a strong commitment to harm reduction principles and trauma-informed care.
• Complete health/needs assessments and develop integrated care plans with the patient and primary care team.
• Track appointments, referrals, and primary care activities and follow up with the patients to assure that they keep their appointments or reschedule if the appointment is missed.
• Be responsible for clinical quality improvement activities; document all encounters appropriately and help keep data platform updated.
• Participate in team meetings and case conferences.

Qualifications:

• Commonwealth of Massachusetts RN license. Minimum of 2 years nursing experience preferred.
• Understanding of substance use disorders and behavioral health issues.
• Care management experience preferred; interest and experience with underserved population preferable.