Program Officer, Private Sponsor Group Support

Type: Full-time, Exempt 

Duration: Fixed Term, 8-month position with an end date of April 30, 2025. Extension including indefinite employment is possible.  

Location: Remote in the U.S. with availability to work a schedule aligned with Eastern Standard Time (EST).

Salary: $75,000 - $80,000 commensurate with experience.   

Benefits: CSH offers an excellent benefits package, flexible work schedule, and generous vacation and wellness leave. 

*Please note that this is a grant funded position and continuance is contingent on funding for the next grant year. 

About the Community Sponsorship Hub   

The Community Sponsorship Hub (CSH) is a dynamic organization dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people. Mobilizing civil society, and the public, private, and philanthropic sectors, and empowering them with resources and access, we shape and coordinate a community sponsorship system that leverages the power of welcoming Americans.  

CSH operates in the United States (New York, Washington, D.C., and remote) as a project that is fiscally sponsored by Rockefeller Philanthropy Advisors. CSH is committed to creating a diverse, equitable, and inclusive workplace. CSH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, country of origin, genetics, disability, age, or veteran status.   

About Private Sponsorship for Refugees  

The Department of State, Bureau of Population, Refugees, and Migration (PRM) launched Welcome Corps, a Private Sponsorship of Refugees (PSR) program in January 2023 as part of the Administration’s efforts to expand community sponsorship in refugee resettlement. Community Sponsorship Hub and its consortium develop and implement the infrastructure to welcome and support thousands of refugees by equipping lawful permanent residents and citizens to welcome newcomers and experience the benefits of resettlement firsthand. The program allows Americans to consistently engage in sponsorship and meaningfully enhance integration outcomes for refugees. The PSR pilot program builds on previous successes in community sponsorship programs to expand resettlement capacity in the United States and diversify welcoming communities, bringing new perspectives, and increasing opportunities to take part in resettlement.   

Position Overview

The Program Officer - Private Sponsor Group (PSG) Support will play a crucial role in assisting Private Sponsor Groups throughout the 90-day sponsorship period. This role will focus on identifying, developing, and providing PSGs, especially those without an assigned Private Sponsorship Organization (PSO), with the tools and resources necessary to fulfill their responsibilities in helping refugees achieve self-sufficiency. The Program Officer will also work collaboratively with Consortium Partners to help identify and build resources that can benefit all PSGs, ensuring a unified and effective support system across the program. 

Key Responsibilities 

include, but are not limited to:  

Private Sponsor Group Support & Oversight 

• Act as the primary point of contact for Private Sponsor Groups (PSGs) during the 90-day sponsorship period, offering guidance and support to ensure the successful integration of refugees and completion of all required Core Services of the Welcome Corps program. 
• Assist PSGs in navigating challenges related to service delivery, cultural adjustment, and community integration, elevating complex issues to senior staff as needed. 
• Implement strategies to efficiently support Sponsor Groups at scale, including office hours, templated emails at key intervals in the sponsorship period, and Calendly sign-up link for brief technical assistance support.  
• Ensure PSGs are familiar with all available Welcome Corps resources and supports. Help PSGs foster connections with local community resources, ensuring refugee newcomers have a strong network of support. 

Documentation & Reporting 

• Track the progress of PSGs throughout the sponsorship period, reviewing 30- and 90-day reports and guiding PSGs on necessary corrections and follow up actions. Track trends in challenges, opportunities, and outcomes to inform future strategies, elevating complex issues to senior staff as needed. 
• Develop and maintain comprehensive documentation of PSG interactions, support provided, and outcomes achieved. Report on key findings to program leadership. 
• Gather feedback from PSGs to continually refine and improve the resources and support offered, ensuring they meet the evolving needs of sponsors and refugees. 

Resource Development and Capacity Building 

• Identify and develop tools, resources, and best practices to assist PSGs in delivering necessary services to refugees, such as housing, employment, education, and healthcare. 
• Collaborate with Consortium Partners to identify gaps in existing resources and collaborate to develop materials and tools that can benefit all PSGs. 
• Conduct training sessions, workshops, or office hours as necessary to support PSGs in navigating challenges related to service delivery, cultural adjustment, and community integration.  
• Work closely with other CSH staff, program partners, and stakeholders to ensure PSG support is aligned with broader program goals and objectives. 

Cross-functional Team Collaboration 

• Collaborate on emerging needs and projects related to resource development, monitoring & evaluation, and Private Sponsor Organization (PSO) engagement. 
• Co-develop Standard Operating Procedures (SOPs), process flows, and program guidance in response to emerging needs and programmatic changes.  

Qualifications 

• 2+ years of experience in community sponsorship or refugee resettlement required. 
• Experience in developing and delivering training and support resources required. 
• Experience with the Reception and Placement Program is a distinct advantage. 
• Strong problem-solving skills and the ability to research location-specific guidance and provide practical solutions in real-time. 
• Excellent interpersonal and communication skills, with the ability to work collaboratively with diverse groups. 
• Strong organizational skills, including the ability to manage multiple tasks and projects simultaneously. 
• Proficiency in Microsoft Office and experience with online collaboration tools. 
• Familiarity with adult learning principles and training techniques is a plus. 
• Ability to multi-task, prioritize, and follow through to effectively manage work and meet multiple deadlines. 
• Ability to work independently and part of a team in a fast-paced environment. 
• Excited about working in and navigating a non-profit/government-adjacent environment with an important mission and values, where staff are compassionate and respect all cultures.   

Commitment to Racial Equity and Social Justice 

CSH strongly encourages applications from individuals with lived experience in the communities we serve or whose identities are underrepresented in the immigration and protection profession. 

Candidates must: 

• Have an unwavering commitment to advancing racial equity and ensuring this is reflected throughout the organization’s programs. 
• Recognize the intersection of race and economics in shaping education and employment opportunities. 
• Work to elevate and amplify the voices of the refugees and displaced persons we serve.