Visitor Services Manager (full-time)

The Bellevue Botanical Garden is a 53-acre public garden that is open daily from dawn to dusk, free of charge. With growing attendance surpassing 400,000 visitors each year, the Bellevue Botanical Garden Society has recognized the need to enhance visitor services. The Visitor Services Manager role will be established to build a core program that aligns with our educational mission. This will be achieved through the development of a Greeter program, the strengthening of our existing Docent program, and the continued expansion of interpretive elements throughout the Garden.

The Visitor Services Manager will serve as the operational lead for all community events, overseeing staff, volunteers, and contractors. They will ensure the efficiency and professionalism of this new department through the training and development of future visitor services staff.

Minimum Qualifications:

• Education and/or Experience: Bachelor’s degree or related discipline or equivalent experience in a related field, such as tourism, hospitality management, museology, event planning, public relations, or business administration.
• 3-5 years minimum experience organizing, managing, and evaluating programs and events for nonprofits, municipal governments, or community-based institutions.

Additional Required Experience:

• Hands-on experience in vendor coordination and event management.
• Strong administrative skills.
• Effective team leadership skills and cross-functional collaborative capacity. Ability to either take direction or work independently.
• Ability to directly manage staff, volunteers, vendors, and partners to accomplish professional work assigned including scheduling, evaluating, onboarding, training, and evaluation. Treat all employees and volunteers with respect.
• At least 2 years of direct supervisory experience.
• Work diplomatically and collaboratively with a diverse group of staff and volunteers.
• Ability to remain calm and demonstrate flexibility to meet changing needs and expectations.
• Exceptional oral and written communication skills
• Strong proficiency and knowledge of Microsoft Office products, Google Applications, and CRM databases.
• Ability to learn and adapt to the use of new technologies.
• Maintain a flexible work schedule that includes some evenings and weekends to meet the demands of executive management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Attendance and punctuality are essential to work and all work-related functions.

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