Program Manager (Coach) Part-Time

Program Manager- Part-Time

About the Platform of Hope

The Platform of Hope began as a pilot program in September 2018 to combat the displacement of low-income families of color from Adams Morgan/ Ward 1 by supporting families in accessing resources and connecting to their community. Our program works to change the paradigm of traditional social services delivery to center the voices of families in making holistic decisions about their life, as well as uphold social capital between families as a key factor for long term success. POH’s model looks at the integration of housing, education, employment, family stability, physical health, mental health, etc. to partner with families to identify their goals and then self-direct plans to accomplish those goals. POH was formed and continues to have active participation in a strategic alliance of four anchor institutions in Ward 1: Jubilee Housing, Jubilee JumpStart, Mary’s Center/ Briya Public Charter School and Sitar Arts Center. We work with strategic alliance partners collaboratively to assist families in pursuing goals (particularly through referrals), as well as develop additional programming based on families’ needs. We intentionally facilitate the building of strong social networks among participating families to highlight families’ innate resourcefulness and knowledge. POH believes in systems change that centers the lived experience of families and we hope to further our advocacy work as the program continues.

Program Manager Position (Part-time)

The Platform of Hope is seeking applicants immediately for the position of a part-time (25 hours a week) Program Manager. The Program Manager will be an important enhancement to our 4- person team, preferably starting October 15, 2024. This person will work closely with the POH Program Managers to ensure care coordination for families and support programming and organizational development as needed. The Platform of Hope utilizes a hybrid model and expects the Program Manager to be available for in-person office days at least one day a week, as well as some additional hours on one Saturday a month and select weeknights. Candidates who are bilingual (English and Spanish) are preferred. This position may become full time throughout the year to address family needs.

Responsibilities:

1. Families: Establish and maintain supportive, professional relationships with participant families (70% ~ 17 hours/week)

Establish supportive, professional relationships with all participant families

Provide one-on-one monthly coaching to portfolio of families (estimated 12-18 families) to support the identification and pursuit of holistic goals across housing, education, finances, education, healthcare, etc., partnering with Program staff on care as needed

Support families with referrals to services/ resources, including identifying emergency services as needed as well as cultivating family-driven, long-term solutions

As part of the interdisciplinary team of care, participate in care conference as needed, respecting confidentiality while supporting participant movement towards goals

Ensure /maintain all confidentiality agreements and “need to know” requirements (adhering to child abuse and neglect reporting and other requirements in support of the safety of families and the communities)

Ensure appropriate documentation and coordination of one-on-one monthly meetings

Work with POH team to administer assessments to families and track program outputs

Document program elements such as curricula, individual stories and group outcomes

1. Programming: Collaborate in planning and implementing program activities, including: collaborations with partners; evening workshops; Saturday Family sessions (20% of time- ~ 5-6 hrs/week)

Attend weekly staff meetings to coordinate communications with families, workshops, referrals/ resources and ensure internal coordination

Support the implementation of the programming agenda in partnership with POH team and partners

Support the hosting of events, as needed, primarily the Family Saturdays (3rd Saturday of the month, mix of remote and in-person)

Support in identifying/ cultivating families for leadership opportunities on Advisory Board and Planning Committee, as well as support coordination of their participation, as needed

1. External: Lead the development of new partnerships for referrals and additional services to families; represent POH in advocacy work centered on families (10% of time~1-2 hours a week)

Identify affinity systems change campaigns

Seek and recruit services from other partners for necessary services such as legal, employment as well as additional housing/early childcare/youth development/ health

Participate in forums and coalitions to help raise POH profile and find opportunities to share family voices

1. Internal operations: active participation in record-keeping and data collection, in partnership with POH staff (5% ~ 1 hours a week)

Support in evaluation plan for all families, including collection of all assessments in partnership with Program Coordinator (radar charts, socio-emotional assessments, journal entries)

Ensure record-keeping on family issues in all relevant databases, as well as appropriate documentation of case notes and confidential materials;

Assist team in tracking internal collection of benchmarks for the program (attendance at events, attendance for one-on-one meetings, referrals to outside partners, etc).

Reporting Relationship and Schedule

The Program Manager will report to the Platform of Hope Executive Director but work closely with the Program team that includes 2 Program Managers, Program Administrator and Program Assistant.

Please note that some evening and weekend work is required as part of this position in order to best accommodate families’ schedules. It is suggested that this person would work one day per week in the office and remotely for the remainder– however, we are willing to be flexible on schedule and hours so that the position works well for the employee! Please note that, as per the policy of our fiscal sponsor Social Good Fund, this person must be fully vaccinated from COVID-19.

Position Status, Salary, and Benefits

This is a part-time 25/hours/week, hourly position. Benefits include two weeks paid vacation, in addition to sick leave and holidays.

Candidate Qualifications

The Platform of Hope is seeking a team member with the following required characteristics:

Experience within the nonprofit sector and working with families of color-- particularly Black and brown communities, including first generation immigrants

A “family first” approach to providing services that centers communities in decision making and values families’ innate knowledge and abilities, upholding families’ dignity and self-determination as core pillars

An emphasis on trust and authentic relationship-building with families, with compassionate and non-judgmental approach

Ability and willingness to commit to assessment plan and documentation as well as respect for confidentiality

Openness and approachability, with ability to connect to people of diverse backgrounds

Deep analysis of systems of oppression and interest in anti-racism work

Ability to work remotely, with ability or/ commitment to learn utilizing zoom calls and google drive (POH will provide laptop and software)

Experience and comfort in meeting and tracking goals

Bilingual in English and Spanish is preferred

An ideal candidate will be:

Interested in being a part of a small team and in developing new shared processes

Interested in collaboration and innovation with other organizations

Committed to base building among communities to decide on goals and advocate together with the vision of larger systems change

Someone who already has a network in place/is aware of the network for social services and has lived or professional experience in accessing

To apply:

Interested candidates should submit their resume and a cover letter to Taylor Mitchell at tmitchell@platformofhopedc.org or through the online portal. Applicants are encouraged to apply as soon as possible. Ideally, this person would begin on October 15, 2024 though we can be flexible.

Statement on Non-Discrimination

The Platform of Hope strives to be an anti-racist organization and uphold our founding goals to confront systems of inequity, accessibility and inclusion. All interested and qualified applicants should feel welcome to apply regardless of race, gender, sexual orientation, religion, age, disability, or other status protected by applicable law. Women and people of color are strongly encouraged to apply.