Who We Are:
The Mountaineers is a community of outdoor recreationists and conservationists founded in 1906 to explore the peaks and waterways of the Pacific Northwest. Today, we have more than 16,000 members and seven branches in Western Washington, where we deliver most of our outdoor education programming. Thanks to the work of generations of volunteers and our internationally recognized publishing division, we continue to enjoy an outstanding reputation in the fields of outdoor education, recreation, and public lands conservation and advocacy.
Our dedicated volunteers and staff get people outside to experience the power of the natural world. We advocate for access and protection of recreational lands so that future generations can enjoy these places too. Our core value of community reflects the belief that a diverse and inclusive outdoors inspires unity, respect, and passion for the places we love. Our 50 staff, divided between our program centers and our nonprofit publishing division, Mountaineers Books, and 3,000+ volunteers work together to achieve our mission to enrich lives by helping people explore, conserve, learn about, and enjoy the lands and waters of the Pacific Northwest and beyond.
Learn more at mountaineers.org.
Part-Time Member Services Associate Position Overview
The Member Services Representative is responsible for providing excellent customer service to Mountaineers volunteers, members, and guests by assisting with website navigation, membership questions, and program-related inquiries via phone and through our online response system. You’ll also process bookstore sales, assist with membership data updates, and complete other projects as assigned in a member-centric, dynamic work environment.
Qualified candidates must have excellent phone and customer service skills, strong interpersonal skills, and relish in providing excellent customer service. This is an administrative position that requires excellent verbal and written communications skills, strong attention to detail, and a commitment to delighting our community members. Experience working with Salesforce, Plone, and other databases is a plus. Knowledge of The Mountaineers and familiarity with Washington State trails and land managers is ideal as many questions relate to the specific location of an activity.
Key Responsibilities
Provide outstanding member, volunteer, and guest support
Complete administrative tasks
Support Community Engagement Efforts
Cultivating an inclusive staff is central to The Mountaineers focus on advancing equity in alignment with our core values. We’re interested in hearing from people who can work with colleagues of varied professional and lived experience. While we do not anticipate that candidates will have the full slate of qualifications, these are the qualifications that will make someone successful in the position. Candidates should see this role as an opportunity for personal and professional growth, and have a desire to learn and grow in areas below where they currently lack experience. We encourage you to apply even if your background is not an exact match with the job description.
We are also committed to building a culture where all people feel emotionally and physically safe. In support of this commitment, all prospective employees must agree to abide by The Mountaineers Code of Ethics and our Child Protection Policies. We do not tolerate discrimination, sexual misconduct, harassment, micro-aggressions, retaliation, assault, or any form of child abuse.
Why you’ll love working here
Requirements
Preferred Skills
While we do not anticipate that candidates will have the full slate of qualifications listed below, these are the qualifications that will make someone successful in the position. Candidates should see this role as an opportunity for personal and professional growth, and have a desire to learn and grow in areas below where they currently lack experience.
Work Environment
This role is based in Seattle, WA, at The Mountaineers Program Center in Magnuson Park. Supporting a people-centric outdoor community, this position is required to be in our Seattle-based program center within the hours of Monday-Friday 9am-5pm, with opportunities to occasionally flex time or work remotely. The Mountaineers will provide a laptop computer for remote access. For remote work, our employees are expected to have a suitable remote work environment, including broadband internet access, to accomplish their job duties.
Who We Are:
The Mountaineers is a community of outdoor recreationists and conservationists founded in 1906 to explore the peaks and waterways of the Pacific Northwest. Today, we have more than 16,000 members and seven branches in Western…
This position is for a part-time 28 hours a week, non-exempt employee. Pay $21-22/hour. Benefits include membership in The Mountaineers and paid sick, vacation, and holiday time.
Additional benefits include:
This position is for a part-time 28 hours a week, non-exempt employee. Pay $21-22/hour. Benefits include membership in The Mountaineers and paid sick, vacation, and holiday time…
To apply, please complete our online application, which includes basic contact information and suitability requirements, and asks you to submit a cover letter (1 page max) and resume (2 page max). Submit online at :
https://survey.alchemer.com/s3/7895357/The-Mountaineers-Member-Services-Associate-Part-Time
To apply, please complete our online application, which includes basic contact information and suitability requirements, and asks you to submit a cover letter (1 page max) and…