Senior Receptionist (Floater) – Client Intake Workgroup

POSITION: Senior Receptionist (Floater) – Client Intake Workgroup

LOCATION: Ron Olson Justice Center*

SALARY: $60,832.65k - $66,473.47k / Annually, DOE with excellent benefits

AVAILABILITY: Immediately

APPLICATION DEADLINE: Continuous until position is filled

Are you interested in joining an organization dedicated to increasing access to justice while addressing systemic inequities among the most vulnerable members of the Greater Los Angeles area? If yes, LAFLA is the place for you!

The Organization: LAFLA is a nonprofit law firm that protects and advances the rights of the most underserved—leveling the playing field and ensuring that everyone can have access to the justice system. Celebrating 95 years of service to Los Angeles communities, LAFLA is the first and most experienced legal aid organization in Greater Los Angeles. LAFLA has more than 200 employees, including more than 100 attorneys, who provide free services and resources on a broad range of civil legal issues that impact healthy, safety, and self-sufficiency. Every year, LAFLA helps more than 100,000 people find their voice, regain control of their lives, and build a brighter future. Our unique combination of neighborhood offices, self-help centers at courthouses, and domestic violence clinics puts LAFLA on the frontlines in communities at the forefront of change. LAFLA also engages in impact litigation to help enact long-term systemic change—actively collaborating with a network of public and private partners to expand access to justice, identify needs in the communities we serve, and change laws and policies that adversely affect the underserved. For more information, please visit www.lafla.org.

The primary office location this role will be the Ron Olson Justice Center, however this role will float to cover our four other office locations as needed.

LAFLA is currently accepting applications for the position of Senior Receptionist.

QUALIFICATIONS:

• 6 years minimum experience as a receptionist or similar front-desk representative required.
• Must be able and willing to travel to LAFLA’s five community offices near downtown (Pico-Union), South Los Angeles, East Los Angeles, Long Beach, and Santa Monica.
• Outstanding verbal communication and customer service skills with the proven ability to relate to diverse individuals with respect and humility on a consistent basis.
• Strong time management skills and the ability to work productively in a fast-paced environment while maintaining attention to detail.
• Proficiency in keeping accurate and timely records and documentation.
• Prior experience working with people who are in high stress situations is helpful.
• Understanding of and commitment to LAFLA’s community-driven missions and priorities.
• Bilingual in Spanish required.

EXAMPLES OF DUTIES:

• Work at the front-desk inside any of LAFLA’s five community offices. Please note that the receptionist will have a primary office and will commute to other offices as needed for coverage purposes.
• Oversee the lobby and reception areas, ensuring areas are always monitored and maintained to provide the best experience for visitors and individuals seeking LAFLA’s services.
• With care and empathy, answer a high-volume of calls and in-person requests from individuals seeking legal assistance.
• Assess potential clients’ eligibility for legal services and connect every individual with appropriate resources and information.
• Input client information into online case management systems timely and accurately, and properly document all client and visitor interactions.
• Communicate effectively via email, Microsoft Teams, and case notes with clients, colleagues, and partner agencies.
• Perform other clerical duties, such as photocopying, scanning, and filing.
• Contribute to the organization’s DEI plan and goals (via surveys, interviews, etc), supporting all DEI initiatives and helping to promote inclusion in a thoughtful way;
• To view LAFLA’s Commitment to DEI, please go to https://lafla.org/who-we-are/diversity-equity-inclusion-justice-at-lafla/

HOW TO APPLY - Please submit a cover letter and resume online to ciwgjobs@lafla.org. Include “SENIOR Receptionist (Floater) – Client Intake” in the subject line.

INTRODUCTORY PERIOD – A six-month introductory period will be required.

AN EQUAL OPPORTUNITY EMPLOYER – Selection will be based solely on merit and will be without discrimination because of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, medical condition, military or veteran status, pregnancy, childbirth or related medical condition, marital or registered domestic partners status, or any other legally protected status.

The organization is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process or expect to require an accommodation if hired, please contact humanresources@lafla.org.

BENEFITS AND COMPENSATION – LAFLA offers a diverse environment with competitive compensation based on comparable public interest salaries. We also offer a generous benefits package for full-time employees including medical, dental, and vision for employees and dependents, life insurance, long-term disability and long-term care insurance, and 403(b) retirement plan. Employees may also qualify for bilingual supplements, law student loan reimbursements, and a cell phone stipend.