Implementation Manager

Job type: Full-time; 40 hours/week

Salary range: $58,000-$70,000 DOE

Job location: Remote US-Based

About Sweet Grass

Sweet Grass Consulting is a vibrant collective of dedicated researchers and community development advocates who provide professional, evaluative, and research services to promote and support asset-based development initiatives in economically burdened communities. Our consulting and services are grounded in truth, dignity, and respect. Sweet Grass is a certified B Corp, dedicated to balancing profit with purpose through social and environmental standards of performance, transparency, and accountability to our clients and employees. Join our dynamic team on a trajectory of rapid growth!

Job description

Sweet Grass is seeking a proactive and highly motivated individual to help support our numerous nonprofit clients who utilize Salesforce Nonprofit Cloud and NPSP in the role of Implementation Manager. The person in this role will work under the supervision of the Implementation Director to support our team in planning, customizing, and managing Salesforce instances to fit our clients’ needs. A strong knowledge of Nonprofit Cloud and NPSP is required, and the ideal candidate will have direct experience and knowledge of working with nonprofit organizations and are able to remain flexible and adaptable. This is a mid-level role with room for advancement as our team grows.

Responsibilities

Client Interface and Support

• Develop strong relationships with clients, earning their trust and confidence through excellent service and communication.
• Proactively address client questions, concerns, and requests to build capacity via training and technical assistance.
• Proactively identify opportunities to add value to clients’ Salesforce instances, proposing innovative solutions to address their evolving needs.
• Actively work to meet clients where they’re at to address needs and concerns to improve processes and workflows.

Salesforce Administration

• Utilize expertise as a Salesforce Administrator to plan and implement Salesforce instances on NPSP, Nonprofit Cloud, and other similar products.
• Build automations and flows to streamline processes and enhance efficiency.
• Direct seamless data migration projects, ensuring data integrity and accuracy throughout the process.
• Employ standard and custom objects in Salesforce to create tailored solutions for clients.
• Research, recommend, and implement integrations as needed.

Project Management

• Lead multiple projects simultaneously managing resources, timelines, and budgets effectively.
• Work with the Implementation Director and team to prioritize tasks, allocate resources, and mitigate risks to efficiently deliver projects.
• Make good use of time by reevaluating workload, priorities, and client inquiries daily.
• Monitor project progress and address any issues or obstacles that may arise, ensuring successful project delivery.

Qualifications

• Bachelor’s degree (or 4-5 years of direct experience)
• 1-3 years of direct hands-on experience working as a Salesforce Administrator, preferably for a nonprofit organization
• Certified Salesforce Admin (required)
• Certified Nonprofit Cloud Consultant (preferred)
• Direct experience working with nonprofit organizations with a deep understanding of how they operate and common barriers encountered
• Proven experience leading Salesforce implementation projects, from requirements gathering and solution design to deployment and post-implementation support
• Strong analytical and problem-solving skills with the ability to translate client requirements into scalable and efficient technical solutions

Core competencies

• Communication and Relationship Building: Strong communication skills with the ability to act as a liaison between technical aspects of database implementation and the organization's staff, translating complex technical concepts into easily understandable terms.
• Cultural Sensitivity and Understanding: Ability to comprehend and respect the cultural nuances and sensitivities of mission-driven organizations and the communities they serve.
• Credibility and Trust Building: Demonstrated ability to establish credibility and build trust with clients and staff through delivering impactful results, fostering long-term relationships, and demonstrating expertise in the field.
• Problem-Solving and Solution-Oriented Approach: Aptitude for identifying challenges faced by mission-driven organizations in data management and impact reporting and proposing innovative solutions to address these challenges effectively.
• Manages Complexity and Ambiguity: Doesn’t shy away from the unknown and analyzes multiple and diverse sources of information to define problems accurately before moving to solutions.
• Drives Results: Persistent in accomplishing goals and tasks despite obstacles and setbacks.
• Commitment and Collaboration: Demonstrates dedication to the company’s goals through a strong work ethic, teamwork, a positive attitude, and a willingness to tackle challenges and coach others toward success.

Benefits and Compensation

• This role is non-exempt, full-time status.
• Yearly salary is $58,000-$70,000, depending on experience.
• Benefits include 100% paid medical/vision/dental insurance, 4% match 401k, 148 hours of paid holiday time, and 168 hours of annual and sick time.
• Our standard is a flexible work schedule.
• Travel is not frequent but will be required 1-2 times per year