Telecare CHANGES

CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the Assertive Community Treatment (ACT) model, as well as individuals who qualify for intensive case management services. CHANGES also provides Level 2 services for 9-18 months to members with less severe mental illness.

We focus on non-violent practices that use “power with” individuals rather than “power over.” Our goal is to help decrease the frequency and inappropriate use of psychiatric emergency services by members who have co-occurring diagnoses, to decrease overall system cost -- including jail cost to Alameda County -- and to empower members to regain control of their lives.

Treatment is based on the belief that all people have the potential to rehabilitate and make choices that support their hopes and dreams, regardless of their history. Our innovative clinical approach — the Recovery-Centered Clinical System (RCCS) — is a comprehensive, holistic and richly personal approach to recovery. We provide an environment where members have increased control, responsibility, and choice, supporting their ability to build relationships and reintegrate into the community.