Operations and Membership Services Manager

HSC seeks an Operations and Membership Services Manager to assist with membership retention and expansion, communications, fundraising, development, research and other tasks important to our mission. The primary role of this position will be to focus on membership activities with some involvement in other activities as time permits. The position will report to the Deputy Director.

Duties

Key Membership Duties:

• Manage membership dues and other payments, including: invoicing and tracking payments in HSC database (SalesForce). Follow up with members in arrears through phone/email to encourage timely payments.
• Compile reports and reconcile payments with staff members and accountant; work with the Deputy Director to terminate non-paying members.
• Run membership expansion and retention campaigns; participate in the creation of a strategy to increase membership and enhance the organization’s value to members.
• Coordinate membership events and meetings, including membership workshops, forums, and the annual fundraiser.
• Facilitate communications to members through working with the team to create and disseminate information, including eblasts and the websites.
• Develop and maintain positive professional relationships with members.

General Administration

• Support the Executive Director with day to day administrative tasks including scheduling meetings.
• Answer phones; direct calls and messages to the appropriate staff.
• Provide data entry and file management.
• Coordinate staff calendars.
• Grants and proposal tracking.

Finances

• Work with accountant and staff to process check requests and reconcile credit card statements.
• Assist in invoicing, tracking, and reporting on receipt of payments.
• Support accountant and staff on financial audits.
• Track deposits and coordinate finances with accountant.
• Input, post, and track membership dues in database.
• Invoice and communicate with members on dues payments.

Benefits Administration

• Serve as point of contact for health, dental and retirement plans, company credit card, and transit checks, and insurance.

Other Duties, as Assigned:

• Research information about nonprofit providers and funders in the community.
• Assist the Deputy Director on other tasks as needed.

Qualifications

• Computer, internet, and database savvy – familiarity with the following tools is a plus: Microsoft Office, Salesforce, and Constant Contact
• Strong written and oral communication skills
• Ability to work independently, take initiative, and juggle multiple projects
• Dependable, organized, and with attention to detail
• Experience with communications, membership, or development activities in a nonprofit a plus
• Knowledge of the nonprofit human services sector a plus

About HSC

The Human Services Council (HSC) strengthens New York’s nonprofit human services sector, ensuring all New Yorkers, across diverse neighborhoods, cultures, and generations reach their full potential. We are a membership association, representing over 175 nonprofit social service agencies, including federations, subsector-specific umbrella associations, advocacy groups, and direct service providers, both large and small, that provide a wide variety of human services from child welfare and after school programs for children and youth to transportation and meals for seniors, as well as, health, mental health, homeless, immigration, and substance abuse services. HSC also leads the JustPay Campaign which seeks to end government sanctioned poverty level wages for human services workers.

HSC supports human services nonprofit agencies, their workers, and their clients by being their champion and fighting for their issues. HSC tackles cross-sector issues and works with partners in government, philanthropy, academia, media, and other nonprofits to ensure the concerns of New York’s human services sector and its constituents are heard.

The Human Services Council does this by:

• Enhancing the capacity of human services organizations to carry out their missions;
• Acting collectively to establish greater balance in the partnership between the human services sector and government;
• Influencing public policy and advocating for adequate funding for human services;
• Addressing the implications of social, racial, and economic justice issues in human services policy and delivery;
• Giving a voice to those we serve, highlighting their struggles and how human services programs help them; and
• Holding government accountable for the needs of all New Yorkers by honoring the commitments made to our communities.