Development & Fundraising Specialist

Title: Development & Fundraising Specialist

Reports to: Director, Development

Salary Range: $55,000 to $70,000, depending on experience

*Salary ranges may be adjusted based on local cost of living

Location: Fully Remote

The Opportunity:

The Drupal Association is a nonprofit that serves one of the largest, independent global open source communities - Drupal, which has pioneered open source and led the Content Management Software (CMS) space for 23 years. There are three pillars to our organization: DrupalCon, Drupal.org, and our Certified Partner Program. These attract hundreds of businesses globally who buy event sponsorships, digital ads, and membership to grow their pipelines and to support the Drupal project. They are critical to our community’s longevity.

That’s where you come in. As our Fulfillment Coordinator it’s your job to make sure they activate their benefits and love the value they get from the Drupal Association. By providing exemplary guidance and fulfillment support to our event sponsors, members, and digital advertisers you will improve and grow those relationships. You will work with each account, strategizing with them how to get the most out of their program benefits, fulfilling those benefits, tracking fulfillment progress, and delivering customers reports on their investment impact. You will work as part of a closely-knit development team providing Salesforce reports, dashboards and general administration of Salesforce accounts.

Overview of Drupal: Drupal is an open-source, digital-experience enabling software with one of the world's largest independent, most pioneering open source communities supporting it. Drupal is used by ambitious businesses, governments and nonprofits throughout the world, with one in forty websites being built with Drupal globally, including major organizations like NASDAQ, Oxford University, the United Nations, and thousands more.

Overview of the Drupal Association: At the Drupal Association, our vision is a web that is innovative, inclusive, and open. We are a global, non-profit organization whose mission is to to drive innovation and adoption of Drupal as a high-impact digital public good, hand-in-hand with our open source community. We share the values of our community, seeking to empower contributors, promoting equity, inclusion, accessibility & justice, teaching and learning, relying on trust and accountability, and working with a great sense of gratitude.

Elements of the Role:

• As the main point of contact for fulfillment for our partners and sponsors you will provide timely responses to questions and problems, draft and schedule partner social media posts and proactively assist partners in fulfilling their benefits and track fulfillment activities through Salesforce and Google Sheets.
• You will be the lead Salesforce administrator; creating reports and dashboards, sending emails, managing the sales pipeline process while executing new efficiencies, improvements and ideas.
• You will be the lead Google Analytics administrator; monitoring and reporting on traffic on a monthly basis to our partners while recommending strategies or ideas to increase traffic.
• You will put your effective communication skills to use in building strong and lasting relationships with DA Fundraising Managers, Engineering, Marketing and Communications teams by working with team members to create processes and procedures for partner social media content, invoice processing and collaborating on DrupalCon sponsorship fulfillment.
• You will learn the Drupal Association’s programs and the benefits and the strategies that we use to get the most out of them.
• A few examples of the benefits you’ll be fulfilling for event sponsors, supporting partners, and digital sponsors include:
  • Activate and manage all partner benefits such as propping logos, distributing ticket codes, publishing case studies, etc.
  • Managing DrupalCon Sponsor logos for print, signage, and digital creative assets
  • Managing Sponsor booth selections in the DrupalCon exhibit hall
  • Overseeing all of the Sponsorship activity at DrupalCon and provide exceptional customer service to all throughout the duration of the event
  • You will monitor digital campaigns throughout their lifecycle to ensure delivery and performance needs will be met, while identifying and communicating any issues with delivery or performance.
  • You’ll use Salesforce to track all communication with accounts and track all progress of benefit fulfillment
  • Working alongside the Accounting Manager, you’ll review and approve customer invoices.
  • You’ll also find ways to improve and streamline our fulfillment processes

What we need from you:

As our Fundraising Specialist you have phenomenal customer service skills, solid written and verbal communication ability, strong operations skills, excellent attention to detail and experience with sales and marketing tools like Salesforce, Twitter, LinkedIn, Google Analytics and Mailchimp.

In this role you’ll be working with a global, multicultural community. You should be comfortable working with a diverse group and have the ability to build relationships before meeting in person. Drupal Association is a distributed team environment so you’ll be working from a home office. You’ll also need some flexibility in your schedule as you may need to shift work hours from time-to-time to serve customers around the world.

Candidate Qualities

• 5+ years of demonstrated success in a customer service and/or fulfillment role is required for this role
• 5+ years of experience working in a high volume, deadline-driven, post-sales role strongly preferred
• A passion for working in a dynamic, fast-paced, deadline-driven post-sales environment
• Proven experience building strong relationships with remote staff through email and video chats
• The ability to think strategically and work tactically
• Strong project management skills and highly analytical
• Able to multitask and be detail oriented when fulfilling high-volume of deadline driven benefits
• Strong advertising & marketing tools skills: Google Analytics, Salesforce, spreadsheets (Microsoft Excel or Google Sheets)
• Proficiency with or willingness to learn Google Apps (Gdocs, Google Sheets, Google Presentation), Asana, Mailchimp, Hootsuite, basic HTML and Drupal

Location and Travel

• Fully remote position (home office)
• Flexible work schedule with the need to adjust occasionally to accommodate global time zones
• Requires 2-3 travel/in-person events throughout the year (including staff retreats and DrupalCon)

Position Type

This position is a full-time, exempt position.

Benefits

• We offer all the general benefits you would expect from a modern-day non-profit, plus the benefit of working with an amazing team in an office right in your favorite neighborhood with the best commute ever (your own home office!).
• Benefits will vary based on local laws and holidays if candidates are outside the U.S.
• Medical, Dental, Vision, Short and Long-term disability, and flexible spending account
• 401k Plan
• 24 PTO days per year (15 days of vacation and 9 sick leave)
• Generous holidays
• Work from home cell phone and internet stipend
• Flexible Fridays
• Working with a great team that cares about each other and the community we serve

How to Apply

Submit your resume/CV and a customized cover letter outlining your understanding of Drupal or open source by Monday, 14 October 2024 at https://association.hire.trakstar.com/jobs/fk0ph5u?source=. Please include your compensation expectations in the cover letter.

Our Commitment to Diversity

The Drupal Association is an equal-opportunity employer committed to diversity and creating an inclusive environment for people of all backgrounds. Meeting this commitment means continuing to grow, learn, and evolve. We encourage members of historically oppressed communities to apply, including people of color, people of marginalized genders and sexualities, and people with disabilities.