Salesforce Administrator

Washington Trails Association is seeking a versatile and proactive Salesforce Administrator who is committed to leveraging their technical skills to support our mission. This role is essential to ensuring the smooth operation and optimization of WTA's Salesforce platform while also providing broader technical support, including light system administration and staff training.

As the Salesforce Administrator, you will be responsible for managing and optimizing our Salesforce environment, ensuring data integrity, and providing technical support to staff. The ideal candidate will have experience in Salesforce administration, light coding (particularly with VisualForce), report generation, and data security. Additionally, this role involves assisting with general system administration tasks, technical troubleshooting, and creating documentation and training materials.

This full-time, non-exempt, position reports to the Information Technology Senior Manager and is based in Seattle, WA, with the flexibility to work remotely on designated days.

Primary Responsibilities

• Salesforce Administration: Manage and maintain WTA’s Salesforce platform, including routine database management, customization, and optimization
• VisualForce Programming: Develop and maintain custom VisualForce pages and components as needed
• Reporting: Generate reports and dashboards that provide actionable insights for WTA's staff and leadership
• Data Integrity: Merge, de-duplicate, and manage data within Salesforce to ensure accuracy and reliability
• User Support: Provide technical support to staff, manage user permissions, and troubleshoot issues as they arise
• Training and Documentation: Develop and deliver training for staff on Salesforce and IT best practices; create and maintain comprehensive documentation
• System Administration: Assist with light system administration tasks, including managing user accounts, permissions, and other IT-related duties

Experience, Skills, Knowledge, and Values

WTA is committed to supporting professional development, so we encourage you to apply even if you do not meet all the qualifications listed. Competitive candidates will highlight the following in their application, or express willingness to learn:

• Experience administering Salesforce with a strong understanding of data management, security, and reporting
• Proficient in VisualForce and understanding of related coding environments (e.g., SQL, JavaScript)
• Capable of supporting a diverse and dynamic team with varying technical expertise
• Dedication to uphold WTA’s commitment to equity and inclusion, fostering a welcoming environment for all staff and volunteers
• Passion for our mission and a love for the great outdoors
• Demonstrated strength at working independently and collaboratively, maintaining flexibility to adapt to the organization’s evolving needs
• Ability to accept and integrate feedback graciously and give effective feedback to team members
• Ability to set priorities and manage projects, individually and in collaboration with other staff and outside vendors
• Strong computer skills, particularly in Google Suite

Location and Schedule

The Salesforce Administrator is a full-time, non-exempt position based from WTA’s Seattle office. WTA has a hybrid work model with at least 2 days of work per week in-person at our Seattle office. Some evening or weekend work may be required to support critical system updates or organizational events.

Compensation

Compensation starts at $33.65 - $38.46 per hour, depending on experience. This role has the potential to go up to $40.86 per hour with time and demonstrated success in the role. WTA’s benefits package includes medical, dental, vision, retirement, disability and transportation, as well as holiday, vacation, parental and sick leave. WTA is a PSLF eligible employer; we support student loan forgiveness. For more information about WTA’s benefits, please visit our website: www.wta.org/benefits.

Diversity, Equity & Inclusion

We believe WTA, and Washington’s hiking community, is made better by people with varied backgrounds, identities, abilities and lived experience. WTA is committed to advancing equity and continually working to become a more inclusive organization. People of color and others with identities that are underrepresented in the outdoor industry (including but not limited to: gender identity, class, socioeconomic status, conviction history, sexual orientation, age, ability, and background) are strongly encouraged to apply.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at WTA will be based on merit, qualifications and abilities. WTA does not discriminate in employment opportunities or practices on the basis of age, ancestry, caste, color, creed, expunged juvenile record, familial status, family relationship (denying employment because a family member already works for the employer), gender identity, marital status, honorably discharged veteran or military status, national origin, citizenship or immigration status, off-duty tobacco use, political ideology, race, religion, sex, sexual orientation, source of income, genetic information, the presence of any sensory, mental or physical disability, status as a victim of domestic violence, harassment, sexual assault or stalking, the use of a trained service animal by a person with a disability, actual, potential, perceived, or alleged pregnancy outcomes, or any other status or characteristic protected by federal, state or local law.