IT Support Specialist

The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in October 2022, the Orchestra has a renewed commitment to building on a 180-year-old legacy of excellence by serving as a platform for today’s creators and connecting with our communities. In February 2023 the New York Philharmonic announced the appointment of Gustavo Dudamel as the Orchestra’s next maestro, to begin as Music and Artistic Director in 2026–27, after serving as Music Director Designate in 2025–26.

The New York Philharmonic seeks an Information Technology (IT) Support Specialist. The IT Support Specialist provides technical guidance and solutions to user groups working in the entire organization across a variety of technology disciplines. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The position also requires the individual to troubleshoot problem areas (in-person, by phone, e-mail, or remote access) in a timely and accurate fashion. This position also provides general technology support as needed, including printers, scanners, and all manner of onsite hardware.

Responsibilities:

• Cultivate an approachable and service-oriented culture within the IT team. Cultivate end-user engagement with IT initiatives, projects, and policies. 
• Respond to internal user requests in an efficient and friendly manner, assist with training and help to boost comfort level with utilizing IT tools. 
• Manage onsite inventory, and as needed, identify, review, and recommend hardware and software purchases. 
• Document/coordinate user activity, backups, maintenance, workstation upgrades and patching. 
• Assess, implement, and maintain end-user workstations, including hardware upgrades (CPUs, storage, RAM) and software configurations to ensure optimal performance and service levels. 
• Identify solutions to a variety of problems of moderate scope and complexity and demonstrate an understanding of modern hardware and software. 
• Support quality reporting and continuous compliance with cybersecurity standards, including PCI DSS compliance. Participate in annual cybersecurity assessment. Document and enforce cybersecurity controls as prescribed by the corporate policies. 
• A commitment to valuing diversity and contributing to an inclusive working environment is required.
• Miscellaneous duties as assigned. 

Requirements:

A minimum of 5 years of related work experience in IT architecture implementation, support and maintenance.Experience with administering cloud platforms such as Microsoft O365 & Azure, with special emphasis on the Sharepoint user environment. Strong organizational and communication skills and a history of successful inventory management. Experience installing, configuring, and supporting desktop, tablet, and laptop operating systems, including iOS, Windows and macOS.  A friendly, customer service driven attitude, both online and in person and ability to train all levels of management and staff in IT tasks. Be able to manage security and control groups in cross-departmental implementations and to work collaboratively across multi-functional teams.Experience managing business process improvement initiatives. The ability to excel in a fast-paced, evolving non-profit arts environment, effectively prioritizing the needs of a complex organization as a self-motivated worker in a fast-paced environment. The ability to supply examples of previous instances of self-directed work. 

The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.