Donor Care & Fundraising Event Manager

POSITION SUMMARY:

The Donor Care and Fundraising Event Manager is part of a donor care team at the national headquarters in Chicago, Illinois responsible for working closely with the donor relations team to provide an engaging and rewarding donor experience through our donations processes and major fundraising events. To accomplish this goal, the Donor Care and Fundraising Event Manager is responsible for ensuring that donors receive accurate, complete, and timely communications regarding their contributions. Additionally, the Donor Care and Fundraising Event Manager will lead administrative coordination of fundraising events nationwide.

It is expected that the Donor Care and Fundraising Event Manger is a technically proficient, highly organized team player who embodies a clear understanding and passion for NPH USA’s mission, vision, organizational imperatives, values, diversity, equity and inclusion.

PRIORITIES AND RESPONSIBILITIES:

Gift Processing Management (50%)

• Provide exceptional customer service when handling donor inquiries
• Work collaboratively to process, record, and reconcile donor charitable contributions
• Audit donor gift acknowledgements and tax receipts to sponsors
• Manage donor information and communications in NPH USA’s CRM database
• Coordinate donor care processes to provide a seamless, exceptional donor experience
• Participate in the financial month-end close process
• Manage account wires, stocks and event disbursements
• Confidently lead a department, and provide ongoing professional employee development
• Work closely with Accounting Department to ensure seamless gift reconciliation
• Identify opportunities for continued department efficiencies and area support within processes
• Other duties as assigned

Special Events Management (50%)

• Provide onsite support at major fundraising events across the nation
• Manage and act as point of contact for events giving platform (e.g. OneCause/Bidpal)
• Communicate and coordinate administrative needs for major events in all fundraising areas
• Meet with key leadership team members to gather feedback and implement strategic efforts
• Identify proper integrations and align efforts between the Gift Processing Department and Fundraising Events.

IDEAL EXPERIENCE AND PERSONAL CHARACTERISTICS:

• Candidates should have the following type of experience and characteristics:
• College degree or equivalent training
• Strong communication skills with previous customer service experience
• Detail-oriented with excellent organizational and time management skills
• Ability to work independently and multi-task to thoroughly complete concurrent projects
• Ability to learn new systems is required; experience with Salesforce and/or OneCause preferred
• A team player in a small office environment
• Analytical and solution-oriented
• Remains donor-centric through an operational lens
• Willingness to have flexible work hours as needed
• Willingness to travel within the U.S. as needed
• Experience working with Outlook, MS Teams, Word, Excel, Adobe PDF