Data Specialist - Customer Experience

Does helping people energize you?

Would a job that makes a difference in communities across the nation be better than your morning coffee? Are you a detail-oriented person who thrives on problem-solving, spreadsheets, and creative solutions?

If that sounds like you, this could be your perfect role.

Who We Are

At Galaxy Digital, based in beautiful Asheville, North Carolina, we’re a fast-growing SaaS company providing technology solutions to nonprofits and volunteer-focused organizations. Our Get Connected Volunteer Management Software is the leading platform in the U.S. and Canada, helping thousands of nonprofits and millions of volunteers make a bigger impact. We’re on a mission to strengthen communities through volunteerism, and we want you to be part of that mission.

We are committed to diversity, equity, and inclusion—creating a space where talented people come together to thrive. We welcome all applicants, regardless of race, gender, disability, religion, or background. We know nobody’s perfect, so if you don’t meet 100% of the qualifications, that’s okay. We value passion, creativity, and a willingness to grow.

We believe in balancing hard work with wellness, enthusiasm, and joy, and we’re excited to bring someone who shares those values onto our team.

Who We’re Looking For

We need a team member who loves creating "Wow" moments for clients and helping nonprofits succeed. If you love blending data-driven insights with exceptional customer service, this role is for you.

You’ll be our go-to person for answering questions, solving problems, and ensuring that our clients feel supported and empowered, from importing critical data in their onboarding to generating custom reports to help them share their impact. Your attention to detail and ability to explain complex concepts in simple terms will be key to client success.

What You’ll Do

• Assist clients with DNS/SSL setup, data imports, and Single Sign-On (SSO) configuration.
• Communicate complex technical concepts in easy-to-understand terms to our clients.
• Provide fast, friendly, and professional email support.
• Train clients of all technology levels on how to use data and reporting tools.
• Liaise between clients and our development team to address bugs and technical issues.
• Identify and document common issues in client interactions.
• Host live training and Q&A sessions with clients.
• Participate in team meetings and collaborate with the Customer Experience department.

You’d Be a Great Fit If You:

• Have a strong desire to work in customer service and help clients.
• Love troubleshooting and using critical-thinking skills to solve software issues.
• Are an upbeat, dynamic communicator who connects well with others.
• Are curious, ask questions, and love to learn.
• Can work independently but also thrive as part of a team.
• Think creatively and enjoy finding "outside-the-box" solutions.
• Are organized, detail-oriented, and manage your time efficiently.
• Communicate clearly and concisely.

Preferred Qualifications

• B.A./B.S. degree in a related field (preferred but not required).
• Minimum of 4 years of customer service experience.
• Excellent written and spoken communication skills (samples may be requested).
• Proficiency with Excel or Google Sheets (formulas, lookups, pivot tables).
• Understanding of data (types, relationships, transformations).
• Experience with DNS/SSL and SSO setup.
• Knowledge of SQL (a plus).
• Experience in volunteer management or nonprofit administration (a plus).
• Experience with training or live presentations (a plus).
• Experience in reporting on business metrics (a plus).

Salary & Benefits

• Salary: Starting at $55,000
• Medical, Dental, & Vision Insurance after 90 days.
• 401(k) with company match after 90 days.
• Unlimited PTO after 90 days, plus 9 paid holidays.
• Paid maternity/paternity leave.
• Hybrid work environment (work remotely or in our Asheville office).

Our Hiring Process

Step 1: Submit your application online.

Step 2: Selected candidates will receive an email from our Director of People Operations to schedule initial screenings.

Step 3: Virtual interviews with our Director of People Operations.

Step 4: Candidates who advance will meet other team members, including the Data Team Manager. We will request a work sample.

Step 5: A final interview may be scheduled with our Senior Director of Customer Experience.

This position will remain open until filled.

Start Date: October 2024