IT Operations Associate

Who We Are

We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.

We act as an extension of our client teams — we handle all the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first point of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.

We are looking for top IT talent as we continue to scale our team.

About the Role

The IT Operations Associate assists in running day-to-day technology operations for our clients, with a focus on providing outstanding onboarding and offboarding experiences via email, Slack, Google hangouts, and Zoom. This position is remote.

The IT Operations Associate is responsible for developing and implementing our clients’ processes and procedures surrounding onboarding, offboarding, and tech procurement.

This position reports to the IT Operations Manager.

Responsibilities

• Implementing onboarding, offboarding, and tech procurement processes and procedures for clients
• Supporting the maintenance of documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
• Assist with coordinating and facilitating ad hoc IT onboarding sessions with new client staff
• Assist with improving upon existing IT operations systems and workflows
• Working closely with client HR / Ops staff to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR
• Responding to IT operations tickets via email and Slack and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
• Processing administrative IT requests from clients on an ad hoc basis
• Other duties as needed

Qualifications

Experience/skills necessary to succeed in this role at Personified:

• We are seeking an individual with 2+ years of experience in a customer-facing role, with a proven track record of providing great customer experiences.
• Our ideal candidate is highly organized, responsive, and detail-oriented.
• This person must be comfortable interacting with clients and their staff through email, Slack, and virtual meetings
• They will possess the ability to prioritize and complete tasks in a fast-paced environment.
• It’s important that the individual who fills this role is a self-starter and a team player.
• We’re looking for a team member who can pick up new systems and technical concepts quickly.
• The IT Operations Associate will have demonstrated experience executing and improving on operational processes
• They will have the skills and experience necessary to provide suggestions to improve upon current operational workflows and processes.
• While we prefer prior political / nonprofit IT or operations experience, we will make exceptions for the right candidate.

Pay and Benefits

• Salary range $60,000 - $65,000 based on experience and qualifications
• Remote work environment
• Generous PTO benefit
• Healthcare packages contributed to by Personified
• Optional 401K matched by Personified
• Cell phone stipend
• Annual learning & development stipend

Commitment to DEI

Personified's mission is to help advance the progressive movement; and diversity, equity and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes inclusive culture and invites people of all backgrounds to join us.

Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable and welcoming.

What to Expect from the Hiring Process

Applicants will submit a resume and answer a set of application questions in lieu of a cover letter. Applicants who pass the initial screening will participate in a series of interviews with members of the Personified team. Our priority application deadline is September 20th, 2024.