Crisis Text Line + Idealist
Crisis Text Line is a national nonprofit that provides free, 24/7, confidential mental health support in English and Spanish.
In the organization’s recent survey of past and present Crisis Counselors, it highlights how volunteers are utilizing the skills they learned in their personal and professional lives, which has opened up new opportunities and career pathways.
The personal benefits of volunteering
Of the Crisis Counselors surveyed:
- 80% saw themselves as someone who can influence positive change
- Nearly 70% felt better about themselves
- 89% developed active listening skills
- 90% say their experience enables them to de-escalate situations in their daily lives
High-impact volunteering has a cascading effect on the volunteers' communities, families and careers.
Volunteer Voices: The Impact of Volunteering at Crisis Text Line
Crisis Text Line has trained nearly 60,000 volunteer Crisis Counselors since launching its text-based mental health and crisis intervention service almost a decade ago.
In a survey of more than 3,438 past and present volunteers, they share how Crisis Text Line has impacted them, their relationships, careers, and communities. The results emerging from this study paint a picture of how volunteering at Crisis Text Line positively shapes the lives of Crisis Counselors.
