Volunteer Coordinator

The Volunteer Coordinator is a critical member of the Northwest Maritime Events team, responsible for the stewardship of our extensive volunteer program. As our activities ebb and flow through the year, so too will your responsibilities as you work hand in hand with the Events team to implement our signature events: Wooden Boat Festival, Adventure Races, and others, as well with all departments to support volunteer activities across NWM. 

We love working with team members who:

• love working with people.
• are community-centered and flexible in dynamic situations.
• want to create a fun, inclusive, and safe space for our participants.

PRIMARY RESPONSIBILITIES:

• Recruit, engage, schedule, and steward a team of 600+ volunteers for our peak events: Wooden Boat Festival, Adventure Races, and selected fundraising events
• Cultivate and maintain volunteer leadership - a.k.a. Captains - positions, including professional development and engagement events
• Work with staff to identify volunteer opportunities across NWM, and recruit volunteers for both year-round and event-specific roles, including Welcome Center, Boat Shop, Programs, Marine Thrift, and more!
• Measure volunteer satisfaction and work with NWM departments to refine effective processes for volunteer recruitment, training, and management across departments
• Oversee and organize volunteer data collection and reporting using the Volunteers for Salesforce platform
• Work with IT and Communications to keep NWM’s online volunteer information up to date
• Act as an ambassador for NWM to draw new people to our mission, programs, and community value
• Collaborate with Events team colleagues and other divisions to plan and implement activities throughout the year.

GENERAL OPERATIONS

While the primary focus of this position is stewarding our volunteer program, the Volunteer Coordinator works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.

MINIMUM QUALIFICATIONS

• Flexibility in communication styles when conveying meaning with diverse audiences
• Willingness to take initiative to proactively solve problems and make decisions on the fly in alignment with the mission
• Strong computer skills with a willingness to learn new systems
• Previous experience in the hospitality industry or other customer service
• This position will require the ability to lift up to 50 lbs and will require extended periods of movement during the execution of events

HELPFUL QUALIFICATIONS

• Comfort with Google Suite, and/or Salesforce 
• Training or certifications in volunteer management
• Comfortable and experienced at leading and speaking to large groups
• Some experience managing elements of large-scale events (5,000 to 15,000 people or multiple-day events with larger crowds)
• Enthusiasm for maritime culture/wooden boats/local marine trades

APPLICATION PROCESS

• Submit your resume with the online application.
• Deadline for applications: September 20, 2024

WORK LOCATION & SCHEDULE

• Position will require mostly onsite work; while some work may be done remotely. 
• NWM main offices are located at 431 Water St., Port Townsend, WA 98368
• Position is full-time, averaging 30 hours/week with increases during peak events
• Reports to: Festival Director

WAGE RANGE & BENEFITS

• $23.50 - $28 per hour, non-exempt or exempt
• 100% company paid Health, Dental, Vision, and Life insurance + contributions to HSA account
• Matching contributions to a SIMPLE IRA retirement fund after 1 year of employment 
• Paid time off: accrues 2 weeks of vacation per year, 17 paid holidays in a calendar year, & 1 hour of sick time accrued per every 25 hours worked
• Flexible schedule & employee discounts
• Full details on benefits

NWM is committed to equal employment opportunity, striving towards being an antiracist and inclusive organization. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.