Program Data Manager (Salesforce Administrator)

Position Title: Program Data Manager

Location: San Francisco, CA

About SMART

SMART (Schools, Mentoring and Resource Team, Inc.) champions education equity by supporting students in overcoming systemic barriers on their journey to a college degree. We envision a community with equitable pathways to college graduation for every student in San Francisco. SMART provides a unique twelve-year continuum of support that starts in 4th grade and extends through college, including school support, after-school enrichment, summer programming, college prep, and college persistence support. As a result, SMART Scholars are more than four times more likely to graduate college when compared to their peers. Furthermore, while only 21% of low-income students who enter college will graduate within six years, SMART Scholars are currently persisting at a rate of more than 80%.

SMART’s Values:

Community: We build a community that celebrates diversity, thrives on teamwork, and appreciates everyone’s contributions. Through community, we are stronger.

Equity: We are committed to systems and processes that are just, fair, and inclusive, enabling all people the opportunity to belong, participate, and reach their full potential.

Empowerment: We believe the path to empowerment and self-advocacy is through the encouragement, support, and guidance of those around us.

Learning: We believe education and life-long learning enhance our understanding of our world, our place within it, and provide the tools to change it. Through embracing challenges and learning opportunities, we make progress.

Joy: We center joy in our community and practice. We view joy as an act of liberation, which unleashes creativity, strengthens relationships, and propels the work that we do.

Position Description

The Program Data Manager works closely with SMART staff and other stakeholders to ensure that the organization is collecting and analyzing data to drive program outcomes, measure impact, and inform organizational evaluation and learning, primarily through managing SMART’s Salesforce database. The ideal candidate is a self-starter with a love for data and data systems, who loves to collaborate, is detail-oriented, and thrives in a fast-paced environment. The Program Data Manager reports directly to the Director of Training and Evaluation.

Responsibilities include (but are not limited to):

Program Data

• Maintain and further develop our Salesforce database.
• Manage data collection and analysis in line with SMART’s Key Performance Indicators.
• Prepare reports and summaries of data from complex records for teams across departments.
• Research and manage data collection for analysis and evaluation of programs and tactics.
• Promote office-wide culture of data collection, evaluation, and learning.
• Research and develop organizational data standards and quality assurance.

Additional Tasks:

• Represent SMART to external audiences as requested.
• Provide administrative support to SMART’s summer program.
• Support SMART’s fundraising and program events throughout the year.
• Other tasks as assigned.

Experience and Competencies:

• Bachelor’s degree required.
• Minimum of five years of professional post-college experience, including experience interfacing with and maintaining data systems, evaluating programs and measuring outcomes.
• Proficiency in Salesforce platform is required, Salesforce Administrator certificate (or in progress towards obtaining certificate) is strongly preferred
• Demonstrated passion for issues of educational equity for students from underserved communities, communities of color, and immigrant communities.
• Excellent interpersonal skills, demonstrated ability to take initiative, and capacity to work independently and as part of a team.
• Proficiency with using Excel for data analysis
• Detail-oriented, with strong organizational skills.
• Great team player with a strong conviction in the power of collaboration in a small staff setting.

Additional Workplace Expectations:

• This is a full-time exempt position.
• Occasional evening work required.
• All SMART employees must be up to date on vaccination for COVID-19.
• SMART employees currently work on a hybrid schedule - three days per week at our office in San Francisco and two days per week remote.

How to Apply:

Please submit a thoughtful cover letter and resume to Mary Thomas, Director of Training and Evaluation

Deadline to apply: Applications accepted until position is filled.

SMART is an equal opportunity employer and encourages applicants from all racial, ethnic, and religious backgrounds, national origins, sexual orientations and genders. Learn more about SMART’s commitment to equity, inclusion, and diversity at www.thesmartprogram.org/equity